Mati's Deli — Restaurant in Dearborn

Let me say up front that I've never eaten here, so if you're looking for a note about food quality, skip this one. I contacted Mati's to ask about catering an event for 75-85 people. The owner was very friendly and had great suggestions for my event. He sent me an email with order details and asked me to confirm by EOD so he could order the food. I responded to his email that afternoon confirming total # of people, as promised, and sent a follow-up a few days later.

The following week, I called to check in about 24 hours before my event... only to have the owner tell me that I'd never confirmed. He claimed he never got my email. I asked him why he didn't call to confirm when he "didn't hear from me" (which, frankly, I don't buy - it's 2018, emails don't just get lost), and all I got was a blubbery stream of excuses: I forgot, it was a holiday weekend, this is why I don't like "all this email," bla bla bla. Long story short, we're 24 hours out from my event, and he has no food for me. He didn't handle it like a professional, either - nothing but excuses and bluster. I don't think he even really apologized, nor did he offer any semblance of a solution. There was nothing he could do for me. He couldn't even suggest another place for me to call.

Based on other reviews, I'm sure that Mati's food and in-house service is excellent! But I'd advise against using them for a catering order. I wound up using Jimmy John's instead, and they told me that they regularly take last-minute orders from panicked people who got dropped by Mati's. It's a shame - I would've loved to use a small, local business (it would've been a $1500+ order, making it all the more baffling that he didn't follow up more diligently). I went in with high hopes but this was incredibly...

I came into this sandwich shop a mere mortal, and I left a changed being. I ordered Paul’s Best Bet, and let me tell you, Paul is a certified prophet of flavor. The moment I took my first bite, I blacked out and had a vision of a secret society of sandwich monks chanting in a dimly lit deli, carefully crafting this masterpiece. The bread? So perfectly toasted, it whispered sweet nothings to my soul. The fillings? They defied physics—how can something be crispy, creamy, juicy, and cloud-like all at once? I think I tasted hope.

Then came Goodbye Charlie. I wasn’t ready. This wasn’t just a sandwich. This was a farewell letter from a long-lost lover I never knew I had. Each bite was a Shakespearean tragedy wrapped in the warmest embrace of melted cheese and perfectly seasoned meat. I cried. An actual tear rolled down my cheek. I think the sandwich whispered, “I’ll always be with you.”

Would I eat here again? My spirit is still digesting this experience. But...

Ugh. But, like a GOOD ugh, if you can catch my drift. That Good Bye Charlie sandwich. It is a 10 dollar tuna sandwich, so I don't get it often... but every once in awhile, I just NEED to have it. (With Swiss instead of cheddar, please.) And the new dill pickles!!! Well, this place is a classic. That is to say nothing of their cream cheese brownies. Sounds maybe weird or gross, but just try them and you will see. Only 2 drawbacks: 1) they are sadly lacking a cherry cola type beverage (I was conditioned to want that with my sandwich as they used to have Cherry Coke on tap), and 2) you can't spend more than 10 minutes inside this place without smelling like a greasy spoon. Alas, the interior is so cute, and the food so good, people fill up the place every day at lunch anyhow. When it is warm out you can grab a picnic table outside and not come away smelling so greasy. We love you anyway,...