Let me say up front that I've never eaten here, so if you're looking for a note about food quality, skip this one. I contacted Mati's to ask about catering an event for 75-85 people. The owner was very friendly and had great suggestions for my event. He sent me an email with order details and asked me to confirm by EOD so he could order the food. I responded to his email that afternoon confirming total # of people, as promised, and sent a follow-up a few days later.

The following week, I called to check in about 24 hours before my event... only to have the owner tell me that I'd never confirmed. He claimed he never got my email. I asked him why he didn't call to confirm when he "didn't hear from me" (which, frankly, I don't buy - it's 2018, emails don't just get lost), and all I got was a blubbery stream of excuses: I forgot, it was a holiday weekend, this is why I don't like "all this email," bla bla bla. Long story short, we're 24 hours out from my event, and he has no food for me. He didn't handle it like a professional, either - nothing but excuses and bluster. I don't think he even really apologized, nor did he offer any semblance of a solution. There was nothing he could do for me. He couldn't even suggest another place for me to call.

Based on other reviews, I'm sure that Mati's food and in-house service is excellent! But I'd advise against using them for a catering order. I wound up using Jimmy John's instead, and they told me that they regularly take last-minute orders from panicked people who got dropped by Mati's. It's a shame - I would've loved to use a small, local business (it would've been a $1500+ order, making it all the more baffling that he didn't follow up more diligently). I went in with high hopes but this was incredibly disappointing.