Fresh To Order - Decatur — Restaurant in Decatur

This past Saturday, I was blown completely away by the ownership mentality, attention to detail, and unwavering desire to achieve guest satisfaction exhibited by F2O Assistant Manager Jaron.

When I presented a loyalty/gift card for balance inquiry, I was informed that the program had been replaced by another, and the remaining funds could not be confirmed at POS. Jaron immediately joined the cashier at the register to determine the issue. Jaron leaped into action requesting my membership info and email address, assuring me he knew the person to call for resolution. When they had not answered or returned the call (probably due to it being Saturday at 8pm) Jaron stated he would follow up with me as soon as the call was returned.

I was more than prepared to pay for today's order and address the gift card issue on Monday, during corporate business hours. Before I approached the cashier to place my order,Jaron smiled and again assured me he would resolve the issue and get back in contact with me. He then utterly surprised me by offering to comp my purchase... WOW!!!

I was already quite impressed by Jaron's flurry of actions thus far, as well as the fact he deftly continued to run the shift simultaneously. Jaron's above and beyond gesture to turn a problem into a solution, thoroughly warmed this retired District Manager's heart! If I were still in the business, I would soooooooo steal this gem!

Barely 10 minutes after leaving Fresh To Order with their delicious calamari and ale laced tenders, I received a call from Jaron. The corporate contact had returned his calls. She confirmed $66 was available on the card. Jaron informed me how to swap the old card for a new active one next week. I requested Jaron to use the updated info to charge my $23 purchase. Jaron again thanked me for my patience and understanding and stated this meal was on him for the inconvenience.

Kudos again to Jaron for making customer satisfaction his priority. Kudos to Fresh To Order for facilitating an environment that nurtures ownership mentality and 'Can Do' management... The food was...

After a long day of attending a Volunteer Event at State Farm Arena with my BFF we were tired and hungry. As we made our way towards home my BFF suggested that we go to Fresh to order in Downtown Decatur (she’s been there before). This was my first time there and I have nothing but great things to say. We walked and received such a warm welcome from Shanequa. She gave me a menu and I sat down to look it over…Once I decided what I was going to order Shanequa welcomed me again at the counter to take my order. The food came out about 10mins after ordering and it was so very nicely presented on the plates. From the first spoonful of my tomato bisque soup I was smiling from ear to ear. Then I went to those salmon hush puppies which were amazing and lastly my southwestern salad with that dressing just put me over the top. The manager Jaron came by to check on us several times and he assisted me in ordering food to take home to my family so that they could try everything I had.

I can’t believe that I have worked in the area for 16 years and have never been here before. I will definitely be back and will bring my family and friends to enjoy the wide variety of options.

Thank you so much Jaron and Shanequa for making my first visit such an amazing and enjoyable experience. ...

Wow, truly painful hour+ trying to get F2O various online ordering platforms to work. Would have given up except that order was for a group that had chosen items several days ahead. So, problem #1 online menu does not match what can be ordered through DoorDash, UBER Eats, etc. Some meals just don’t exist; the kids menu is totally missing; some sides missing. Problem #2 we gave up on delivery, but takeout still needs to be done online - no call in. Problem #3 website is glitchy and keeps losing order; plus certain items are still not available. Problem #4 the link to contact or give feedback....haha, of course it’s broken! After all that, we downloaded the app just to be able to access a contact to alert to the multiple order process issues. No way to do that there, either, than to go through a long survey. C’mon, guys, we jut wanted to put in a support request to see if the glitches could be resolved. So, hopefully you’ll get the message here. Unless online menus and delivery/takeout options are put in sync and a whole lot of work is done to improve ordering systems, I can’t see ordering again. Just way too...