Pizza Hut — Restaurant in Deer Park

From most of the posts I read, there seems to be 1 common thing. The manager!!! I agree with Russell unfortunately the district manager is the same way. I asked to speak to his boss but he said there is no one else for me to talk to that I'm stuck with him, his words. The pizza is good but some times they forget to deliver eberything I order. They've forgotten bread sticks a few times and a 2 liter another time. I never called and complained. Things happen. I order by phone for delivery everytime and everytime it's the same bad attitude and I normally over look it until last night. I got home from work late. I have 4 kids. I called in an order for delivery. They said pizza will be there in 30 minutes. After an hour I tried calling them. I called for at least 30 minutes before someone would answer the phone. I called in the order at 7:58 pm. By the time I got a hold of someone it was 9:30. I told them I ordered a pizza and it's been an hour and half, the guy on the phone said there is no way I ordered a pizza an hour and half ago that they'd been without power for over 2 hours. I told the guy I'll send him a screen shot and they charged my card. Then I get the manager, not sure what her name is, but she was just as bad as the first guy. After her attitude I hang up. You'd think that now the power is back on they'd send the pizza. WRONG. Around 10 pm my daughter called, because by this point I was very mad, the manager lady proceeds to YELL at my daughter that they ain't sending a pizza. I get back on the phone. She gives me her district managers number. I get the same bad attitude. So sorry Russell the owner/district manager won't be ashamed. Their attitude starts at the top. Too bad because the pizza is good. The delivery...

Unfortunately, this place is the closest Pizza Hut to me so I pick up my pizza from here every once in a while. Each and every time I have come here, the employees take up to 5 minutes to come and help you even though there is no one ahead of you. They are slow, rude, and lazy. They may see you at the counter or in your vehicle waiting and still take their time to come and help you. I have used my child's book it coupons this year, along with a normal pizza purchase, once a month or so, and pick up with no more than the above listed issues from the slow employees. Recently, because the coupons will expire and we had several left, I asked the operator who took my order if I could use 2 this time and he said I could use as many as I wanted. So I placed an order of 2 without any additional pizzas. When I pulled up to the window and the employee finally came to the window, I gave my name for pick up. The woman, whose English was barely understandable, asked about kits, I didn't know what she meant. I finally figured it out and understood her saying something about kids. She said I needed 2 kits(kids) to get 2 pizzas. She said something about seeing only one kit with me in the car and that I needed two or I couldn't have the 2nd pizza. I wasn't about to argue with this ridiculous woman and her insisted argument that I couldn't have the pizzas, so I told her to just give me one. Then she proceeded to charge me for the extra one. I told her no and asked only for the one. I will not be returning to this location and will never recommend...

If i could rate this with below poo I definitely would at how horrible these ppl make you feel. I called and was told my pizza would be here in an hr when the lady ask me if it was delivery after waiting on hold for a long time. Then I ask why it takes an hour she told me with an attitude that they don't have enough drivers to deliver the pizza. I said Oh ok. THEN she says well that's typical and I said actually I've worked at a pizza place before and she hung up the phone on me. I didn't even get to finish my sentence. I called back and ask to speak with a manager The manager Alyss said she was sorry that the phone hung up they were having technical difficulties. One I'm not an idiot I know the sound of a line cut off and a blatant hang up. Second the manager was also rude to me. I'm sorry I have worked in customer service and I think IF you are going to get rude with anyone customer maybe it should be one that has an attitude or is rude to you, not to just anyone.Second time this has happened to me. Needless to say this time I called back and got the ladies name and the managers name. They are very,very,very rude I would never recommend ordering from this place. I will not be ordering from them anymore. Which is very sad because Pizza Hut is my favorite. The lady i spoke with's name is Kerri.There is no need what so ever for someone to be so rude. It is very...