Walgreens — Local services in Deer Park

Wish there was a possibility of negative stars here. Usually don't give reviews but the issues were made worse every time an employee basically opened their mouth.

The root of this issue starts with trying to find a medication on back order across all pharmacies. I was referred to this particular location by another Walgreens. I had already been to Walmart, HEB, CVS and a few other locations before deciding to call before taking a 30 minute drive to this location.

In the morning I spoke to a gentlemen that verified the address and gave it back to me. I was told if I bring the prescription they could get it ordered.

I went ahead and drove out there which is when the firs issues presents itself. The employee, young lady with a head band, asked one of the other employees about the prescription. She came back to me and told me that they could not get this until December 5th. I said no problem, I can come pick this up then. Well the young lady handed the script back and told me to go to a CVS at a Target location because they typically have things in stock because they do not have a drive thru. Although the suggestion is nice, she flat out gave me a direct competitor. Then she more than doubled down by telling me to try Sam's, Costco, little independent pharmacies but would not take the prescription so after giving another opportunity I said forget it, I will just take the business elsewhere.

Before I was about to leave I did express my displeasure and asked if they have a gentlemen working in the Pharmacy. Mind you I am standing at the counter and can see the 11 employees 10 of which are females. I asked if that gentlemen could have possibly answered the phone in the mornings when nobody was there yet, she said yes, but I highly doubt it because he is the pharmacist. So I asked the employee so no chance in gods green earth I could have spoken to this gentlemen. The next response irritated me even more; at this point she had blamed a call center for misleading me even though she did nothing to right the ship. I took the script and began to walk out where at the same time another employee was in a full blown argument with an elderly lady over her medications as well. Not one of the employees attempted to step in and try to stop this back and forth, but instead watched the sparring continue. I laughed and then found a manager of the store.

I expressed this entire story and the manager asked me "what do you want me to do?" I was more aggravated at this point. I explained if she needed to ask me what to do, there in lies the issue. Whoever is hiring these individuals needs to have a refresher course on how to screen for better candidates. It is shameful to send someone to a competitor and not try to gain the business but blame, fight and resist what the customers are asking for. Had the young lady listened they would be trying to fill the prescription, instead taking to the internet to report this piss poor customer service and management at this location. By looking at other reviews myself and the elderly woman today aren't the only ones feeling this way.

I will help those out around town. The suggestion to drive around the small city called Houston is one of the dumbest remarks I have heard for customer service. Only if you are in absolute pain and need an opioid to help you sleep, I would not utilize this 24 hour pharmacy or location.

Staff needs training and manager needs some backing or someone else making sure not just any warm body is acceptable as an employee. Sad to see where the world has gotten. Someone needs to take ownership and pride to make the visit right or better, not asking the customer what to do. Pay me a salary and I...

After all the other reviews why is this pharmacist still working here?? Female black pharmacist should not be allowed to work with the public. Rude and speaks so fast you can't understand her. Called to get info about free covid home tests that were advertised on line with Walgreens. First person to answer line was professional and friendly. I was put on hold for pharmacy. A man answered and said I was garbled sounding. I repeated myself and he put me on hold. I stayed on hold and everything the line was answered no one spoke and they put me back on hold. It finally transferred me to a woman that spoke so fast I couldn't understand her. I asked her again to repeat herself because I wasn't understanding, and she put me on hold. We did the on hold, answer no one spoke, and back on hold several times. She answered again and said they weren't free with insurance like advertised and it would be $54 a piece with insurance. Then we hang up. Every time I ho in this store or call I'm extremely disappointed. This lady was so rude I wanted to hang up on her but didn't. I have to keep reminding myself not to use this store on the phone or in the store because it's...

Do NOT use this pharmacy! My wife who has an auto immune disease, and had extractions surgeries in her groin area and butt and was being treated in the burn unit, when we were being released from utmb Jeanie sealy in Galveston when we tried to figuring out the perscription when we called about the NORCO and tramadol she was prescribed for her extensive open wounds, the pharmacist that answered said they only got the antibiotic, we called a 2nd time and a different lady answered and said the norco and tramadol was indeed on the perscription when the original lady we talked to from the first call snatched the phone and started trying to cover her tracks and saying that they have it but aren’t allowed to give out 2 pain medicines at the same time. I’m typing this from the 9th floor of utmb because the nurse said my wife had to re admit in because the nurse and doctor agreed that she wouldn’t be able to deal with it at home since the pharmacy refused to give...