Brew Ha Ha! — Restaurant in Delaware

Prefacing this review by stating I've been a patron of Brew Ha Ha! in Branmar and Greenville for years. Not one bad experience. I've interacted with the staff at Brew Ha Ha! Christiana Hospital for one week now.

Awful. No quality control at all.

Sweeteners: unfilled 30% this week. When I politely asked if more Splenda was available behind the counter, I was told, "what's out there is what's out there." Whoakay.

Temperature: I've received hot drinks about 40% of the time. There must be an SOP somewhere for the temperature of a latte. I'm sure the words Luke warm aren't in there. Slow down. I'd rather wait for a product made to spec instead of getting a substandard product 30 seconds faster.

Surly. Not even a hint of customer service. Rude, unwelcoming, impolite. 30% positive interactions. No smiles, inconsistency when calling out orders so that everyone has to awkwardly hunt for their receipts on the mass of cups on the counter.

I'm not sure who is director of ops, but this one store will ruin an otherwise stellar reputation. Review SOPs. An affinity towards quality over speed. Get a second register. You're setting staff up for failure, and once again,...

The manager at the main entrance lobby location was very Rude. I asked a few questions about the slushy drinks because I wanted to try one but decaffeinated. The coffee smells delicious however I can't tolerate caffeine so before I order anything I wanted to make sure i could get a decaffeinated coffee slushy, and because I'm a diabetic I wanted the one with less sugar. The manager was so rude to me she acted like I was irritating her with my questions. She kept pointing her finger at the wall and stated Look at the board. She wasn't interested in helping me at all. The tone in her voice was so sarcastic and rude. When she was helping the Asian man before me she was nice and polite but when it got to me the African American girl all of sudden she's rude and not polite.. I am an employee here at Christiana and I deserve to be treated equal no matter what position I'm in or the color of my skin. I asked her who was the manager she stated " I Am " I asked who was her boss she stated Nobody and had her hand on her hip. Then stated she Guess Christiana is the next one up. Horrible...

Went there A few mins before it closed. Girl behind the register was so rude to the two doctors bc she was about to close. She started screaming at the other doctor and wouldn’t take her order. Than decided to come out of the kiosk and slam the door and throw her hat in the flowers. It was my turn they now tell me they are closed even though I was on line. I just wanted a muffin. They say close and go to throw all the muffins out and I said well if your not going to sell it to me and just Throw it out can I have it. And they said no. This is hospital with so many ppl and they just throw out...