Subway — Restaurant in Denver

I placed an online order and received my meatballs literally frozen and sandwiches cold. I drove back to the restaurant to resolve the issue, the brunette said sorry that they just took them out of the freezer and made my order with them, the ignorant girl with ugly faded pink hair interrupted her to say that they were in the warmer and that the sandwiches were toasted. My husband interrupted her to tell her no, that there was no way that they did either of those 2 things because the sandwiches were still cold and meatballs were frozen, she then raised her voice and started to argue about how there was nothing she could do about the situation and for use to leave the store, then started yelling for security on us. Her not offering to remake them or at least try to make the situation better in some other way, but instead to escalate to aggression making the situation worse is just outright ridiculous and uncalled for, and honestly made me feel violated. I was left with either leaving with frozen sandwiches, or be out the last few bucks I had to my name and then somehow come up with more money to then buy something else for my kids to eat before it got even later than it already was. Not how a customer should be leaving any establishment. She wasn’t going to refund my money back or remake my food. She was extremely out of line, unprofessional, condescending, rude, and just outright wrong in every way, she needs to not be working with food or with customers! After security showed up she was gloating about how she WASN’T going to loose her job over...

STOP GOING TO SUBWAY!

I had an incredibly unpleasant experience at the Subway located at 7800 Smith Road, Denver, Colorado, 80207. I visited on 9/30/23 and encountered an employee named Marci #7087, who provided me with terrible and unacceptable service.

I simply asked about adding pickles to my sandwiches, but Marci was dismissive and confrontational. Instead of addressing my question politely, she responded rudely.

The situation escalated when I politely suggested that Marci work on her customer service skills. Her response was both unprofessional and shocking. She raised her voice, displayed anger, and even shouted, "Don't tell me how to do my job," as she stormed off into the kitchen area.

As a loyal customer of Subway, I was deeply disappointed by this experience. Customer service is a fundamental aspect of any business, and Marci's behavior seriously tarnished the reputation of this Subway location. I hope the management takes this issue seriously and addresses it promptly.

I urge Subway to investigate this matter thoroughly and ensure that such disrespectful and hostile experiences do not happen to other customers. Your attention to this issue is essential for the reputation...

RUN!! My kids worked here for less than a week and It was horrible!! The manager Janelle is no manager! She allows staff to do what they want. They don’t wear uniforms, they wear sandals, don’t wash their hands and drop food on the floor to feed to customers! Can we say OSHA violation? I was in there on 1 occasion and watched a staff member, I think her name was Jazzy, curse at a customer who just wanted their sandwich reheated.They take “15 minute breaks” but really disappear for hours. This location is disgusting and deplorable! It’s a shame that management skills and customer service are non existent. Where is the district manager to come and see how this location is run? I am positive that if he or she were to see how things are there that there would be an entire staff overhaul! Save yourself any frustration and do not go to...