First and last time ever setting foot in this establishment. Had reservations for a Saturday night milestone birthday. Our reservations were for 6:30 PM and we arrived slight later than that due to the weather. Seated promptly and received water and menus. Our waitress "J" made it over to take our drink orders and they arrived fairly quickly. We then proceed to place an appetizer and entree orders. The appetizer came fairly quickly and was hot and freshly prepared. At this point the service went downhill terribly. A party of 4 that arrived before us was given superb service - water refills, replacement ice water, entrees served, desert, coffee, plates removed, etc. This table was right next to ours. Close to an hour after we arrived a couple was seated next to us (elbow distance). This couple was served their meals almost right away and had desert and coffee while we were still waiting on our food. I watched as the waitress was super attentive to this couple and all the other tables around us by bringing over ice water refills numerous times. So, while everyone around us were eating their meals and finishing them as the band played, we sat there with our water glasses half empty. When we asked the waitress where our food was, she said she would go in the basement to check. This was at 8:00 PM!! The waitress also made a remark about how we were 'hard to get to' although she got to the tables all around us without an issue. Our food finally arrived close to 8:30 just before the band wrapped up their early evening set and the house lights came on. I'm pretty livid at this point because the food arrived on a warmed plate, but the two $50+ entrees were not freshly prepared. I suspect our food was sitting in the basement the entire time. I expressed our displeasure to the server and mentioned the disparate service she provided. She offered to buy us cocktails but the night was pretty much ruined and we declined the offer. A manager came over to apologize and take the cover charges ($50) off of the bill. We felt totally ignored and disrespected by the service for a final $240 bill ($30 for parking).

Really can't understand how your own people can treat you the way this establishment did us. Give ALL of your paying customers the SAME service and not cater to your 'preferred' clientele.