Woodhouse Spa - Detroit — Local services in Detroit

I recently went to Woodhouse Detroit for the first time. My services included a scrub and a massage. Reading the reviews here ahead of my appointment made me a little apprehensive, but ultimately I left satisfied.

I want to make it clear that my therapist was wonderful and I would see her again (but not at this spa at these prices).

Was the experience 'worth' the money? I don't think so, but there are some changes that the spa could implement that would improve things. Alternatively, the spa could adjust prices by about 15% to bring the price in line with the experience.

Know Before You Go == It's true you'll have trouble reaching anyone by phone. It seems like people are having trouble finding the location of the spa. It's a couple doors down from the Lululemon on Woodward at John R. Parking is not mentioned on the website but they do validate parking for Metropolis, so use one of those lots. I paid $20 to park in the garage on Griswold, and it would have been nice to avoid that additional cost since services here aren't cheap. I was not asked to pay for my services up front (beyond the booking fee). If this happens to you, I would question it.

Feedback for Woodhouse == Reducing prices by 15% would allow you to make no changes and have the experience better align with client expectations. It might be a good move as it would make the Day Spa experience more accessible which will lead to fuller books.

Otherwise: Immediately get rid of the fake flowers. These cheapen the overall aesthetic and collect dust. There were even fake flowers in the shower rooms. You could invest a few bucks into getting and maintaining real greenery with the the help of some small grow lights that can be turned on after business hours. There were plenty of staff present, but no one seemed to be assigned to maintaining the restrooms and changing room. An hourly pass of these areas to ensure the trash cans are tidy, hangers removed, etc would make a big difference. Provide better instructions for the changing rooms. As others have mentioned, there are different size sandals in each locker which is just silly. You end up having to go through lockers to (hopefully) find a size that works, or clomp around in the wrong size. Simply leaving the sandals out in labeled baskets would streamline things. Place a small bench with shoe storage outside of the wet treatment room. My therapist removed her shoes and socks inside the room and used the sandals in there that were too small for her. It was really weird. Provide a list of beverage options rather than just asking if the client would like something to drink. I saw guests drinking mimosas in the waiting room, but I didn't know that was an option. Adjust the massage tables to eliminate awkward squeaking. I was asked to fill out a new client information form but there was no indication that it was reviewed. No treatment plan was discussed and I did not notice any extra attention on the areas I was asked to indicate for focus. I imagine you need this form insurance purposes - so integrate it into operations so clients feel that the experience is personalized rather than that they wasted their time on an unnecessary form. There has to be a better table option for the Vichy shower. Currently you lay on a plastic wrapped table and after the shower is completed you get lotion applied while you are still laying in puddles of rapidly cooling water. Getting that wet plastic tarp out from under me so that I could dry off was pretty awkward. The residential exhaust fan in the wet room was unpleasant to listen to, and the lighting was harsh (directly in my eyes on the table). -For my scrub I was provided a simple plastic shower cap. I recommend first wrapping the guest's head with a towel or headband to prevent water from seeping under. I did not mind the 20% automatic gratuity but I hope this isn't a substitute for you paying the staff fairly.

Overall, your operation needs to be tightened up if you'd like repeat customers at this...

I booked a Hydrafacial and Deep Tissue Massage for my 30th birthday after receiving a referral from a friend that goes to the Rochester location. Hands down the worst experience ever and I DO NOT RECOMMEND. Upon arrival I was informed that the esthetician that was supposed to perform my facial was contagious and went home. The concierge was very rude from the beginning. She indicated I would need to reschedule. I informed them that it was my birthday and I would at least like to get my massage. They indicated I would have to come back for the massage. Accordingly, I walked to my car and on the way to the car I received a call indicating that someone else could perform the facial. Therefore I walked back to the Spa, I was taken to the quiet room where I proceed to sit for 30+ minutes before I was informed that they only had one hydrafacial machine and that it was in use so I again would have to come back for my massage. I again left and proceeded to my car where I sat for an hour waiting for my massage. After coming back to the facility I was taken to the robe room where I was given a dirty robe that smelled like BO and had a granola wrapper in the pocket. They did not have any shoes available so is waited for new robes and shoes to be brought. I then went to the quiet room again where I sat for another 30+ minutes. Finally after my masseuse came and got me I was taken to the room where my masseuse informed me that I was scheduled for a body balance massage, I indicated that I scheduled a deep tissue massage and she said no you did not. She then went to double check and came back and apologized that I did in fact request a deep tissue massage. After preparing myself for the massage the masseuse came back into the room and indicated that the hydrafacial machine was available and they could do both services at once. I agreed as I was so frustrated and at the point that I just wanted to get it done and over with as I had dinner reservations for my birthday. I then was again brought to the quiet room where I sat for another 20+ minutes. The hydrafacial itself was okay as well as the massage however I would have much rather had the two separate services so I could fully relax and unwind rather than being rushed through two separate services at once. After completion of the services it was past 6pm at this point I got there at 3pm. I went to the concierge to pay at which point I was given my total including gratuity. I requested to pay the gratuity cash and provided the cash to the concierge. After leaving the facility I received an electronic receipt and discovered that they charge me for gratuity twice. I also realized that in an effort to get out of there as soon as possible I left my necklace that my son gifted to me. I called the spa that night and left a message. I called the next morning and left another message as no one answered again. I received a call back where the same rude concierge proceeded to argue with me until she realized that she did in fact charge me twice she also indicated that they did not find my necklace though I was the last person in the building other than staff. I am currently awaiting a call from management who apparently is away on emergency leave. Again I would NOT recommend this location maybe Rochester or another Spa in...

o unfortunately, I drove to the wrong location. When I booked my appointment online, I specifically was looking for the Rochester one not the Detroit one. Somehow I ended up not going to the incorrect one. After a 50 minute drive all the way out to Rochester I called Detroit, hoping they can accommodate me or help me out. After talking to the manager she was extremely unaccommodating. Told me if I make it back in time I can get part of my (90) min)services or if I don’t they will still charge me 50% of my service charge. Even after considering it was a complete mistake. I’ve been to many spas, and I have no issue paying the money, but I’ve never been to a spa that was completely unaccommodating and unwilling to bend. While standing at the front desk of the Rochester one, it was amazing to me that their front desk tried really hard to find a spot for me to squeeze me in since I was already standing there. I hate to say this, but an establishment ran by Black people versus white people is definitely completely different. Customer service is definitely a different experience. That’s really sad to say. Considering I am a person of color and own my own business. The most important thing is customer service. You guys have completely failed this time around. Even when asking if there were any other openings later in the day the quick response, Of “no we’re full” was given. You didn’t even take two seconds to look to see if there had been any cancellations at all or any accommodations to be made. Thank you for your unaccommodating, non- understanding, inflexible service! I’ve been more accommodated, at thousand dollar a night spa resort!! If spas like this can show their customers are valued, it’s ridiculous you guys can not! Not to mention that you guys lied on me, and said I was cussing and yelling. Which absolutely does not make sense considering I’m literally on the phone begging to be accommodated and have my appointment moved. What kind of person do I look like yelling on the phone and still trying to receive services. How unprofessional that you have staff members who lie and can’t take accountability for their own unprofessionalism!!! I have contacted your owner and corporate because after reading multiple reviews of your starky tones, this has got to stop! People are trying to relax and you guys cause stress And uncomfortable settings!

Thanks for your lying response! You knew nothing about my pregnancy until a second call was made! And no accommodation was made then so please stop! As the manager it’s really a true test to your character and customer service! Poor! This wasn’t about a “pregnancy” but you sure made it about that during the call! Also perhaps you should mention in your services what is allowed for pregnant women and what is not since THATS what you choose to focus on and not that fact you have a poor attitude and managing skills. And refused to speak to the fact that you lied on a customer. Have a blessed day. Matters have already been handled in...