On 4/15/2021 my daughter, Matty decided to get us McDonald's breakfast from this location. After returning she stated the line was long. What happened during the visit is as follows.

Matty's account is in quotations: "After waiting for a bit (from 10:20am to 10:29am) upon ordering the cashier stated breakfast was over (breakfast ends at 10:30 on the week days). I informed the cashier I arrived before breakfast ended and wanted breakfast. Many of the other cars waiting still wanted breakfast as well (I could hear them exclaiming from their cars). Next, the manager came to the intercom once again stated they were switching to lunch and short staffed. I explained how long I had waited and the fact they were short staffed was not my fault or doing. Since the inside is closed for ordering or dining I had no other recourse, but to get into the drive-through line. After some hesitation the manager stated he would make our breakfast. Based on my receipt I cashed out at 10:42 am.

Fast forward to today 4/18/2021. For context I live 3 minutes away from the location by car. Matty's account again in quotations: "While helping my nephew with his homework. He asked if we could have McDonald's breakfast. It was about 10:35am. I remote started the car, put on my shoes, gathered my things and left.

In the time it took me to get my things together and get there I arrived about 10:45ish. No other cars were at the intercoms so I didn't have to wait to order. The cashier asks what I wanted (she never mentioned anything about sausage this is important to note for later). I attempted to order 3 meals starting with a #2 (Sausage McMuffin with egg meal or Sausage Egg McMuffin meal) with a large coffee leaving room for cream. The cashier asked "what is a number #2?" I stated it's a Sausage McMuffin with egg meal. She next says, "We have no sausage available." Then corrects herself saying, "well really we are trying to switch over to lunch." Now breakfast ends at 11am on the weekend. Clearly, I made it before the end of breakfast. I tell the cashier they just don't want to make the sandwiches.

Another voice comes over the intercom stating they are waiting on a delivery truck. The two start talking to each other about my order. Then the second voice said, "Well, she can have a good day." I was not rude or abusive before this point, but after she said that I thought to myself "wow" and I used an expletive. Instead of going back and forth with them I decided to write a review. My Mom (Pamela N) suggested I use her profile since she has more reviewers (or followers I'm not sure of the term). Honestly, if I could rate them 0 or negative stars I would.

Next on to the survey from Thursday's visit and after, make a call to corporate (on Monday).