Chuy's — Restaurant in Dr. Phillips

What’s the point of a curbside pick up when no one comes out with your order? I waited 15mins and called the number on the sign. The hostess did not apologize and was fighting me that there is only 1 hostess here. I let her know I understand but she should’ve called if that was the issue. She kept going and I hung up because I was running inside to grab my order since I’m on lunch. I came inside and my order wasn’t at the front so I had to wait a couple more minutes. He couldn’t find my order when he came back. I showed him my order number and he said “we have it”. I ordered in advanced two hours ago and now he’s saying the kitchen is backed up and he can’t tell what I ordered because description is not clear.

As a result the manager told the hostess (which I never met or talked to) to tell me they can’t find my order. I love how they didn’t bother to at least offer to make the lunch. At this point I didn’t have time to go anywhere to pick up lunch as I had 10mins left in my break. I’m honestly disappointed with how I was treated and tried not to break down. This is the worst customer experience I’ve faced at a restaurant.

My coworker went into Chuy's as their lunch was in my order. They eventually found my order but refused to give a refund. They started making the meal and I let my coworker know to cancel my food as the window passed for me. Unfortunately with my schedule I teach fitness class in the evening so I can't eat at a certain time. Supposedly there was some push back and my coworker had to call me. They were able to refund my meal in the end. Unfortunately for my coworker as I'm looking at the time, their lunch break is ending soon. I'm grateful to her for going over to deal with the mess when she could have went to a better business.

Ordering ahead is a clear waste of time here. If you do order just go inside and don’t bother putting in the parking spot number. Or maybe don’t use their online website because the manager probably thought I was lying about my order.

UPDATE: Supposedly the manager was rude the entire time and was not apologetic to my coworker. I would...

Chuy's, my first experience was over twenty years ago in Orange Park. So happy to have found this great place again. We have recently visited the location in Jacksonville with a great experience.

This location was clean and kept up. Nothing was in disrepair the restroom were well stocked and clean. The outside was clean including the entrance and sidewalk leading inside.

This location is equally good as the Jacksonville location. We were a party of six, and the host was a little slow getting us checked in as the restaurant was not busy. Our server was fantastic, she was very receptive to our needs and prompt. The food was fantastic as usual. Our food arrived about fifteen minutes after ordering it. I ordered the Panchos and we shared them as an appetizer. The menu states, "if Nachos had a big brother". They were delicious, lots of flavor and spice. A salad, the "Elvis Presley" and kids burrito were ordered with no complaints. What I feel is nice, is there is a spice for everyone's pallet, if you like hot-there's HOT, but if you prefer mild then there's that too. As with most Spanish restaurants we had more food that we could eat and brought three boxes home. Menu prices are fair, and even a bargain as there is always so much food left over. On a side note, if the menu states "beef" it doesn't mean ground beef...it's seasoned steak cut up.

The staff is friendly and supportive of their employer, all were wearing the cool Tee's offered for sale in the lobby. There are multiple places to sit and eat throughout the restaurant. There is a full bar with a bartender, however this was not part of our visit.

Based on the food, service, and overall experience we will be visiting Chuy's for a long...

One of the best Tex-Mex in town!

Atmosphere: Reminds me of a old school Tex-Mex feel, including the colors, art, and venue, awesome look. Moderate volume, clean but could be better.

Service: Highly recommend booking ahead, join the waitlist ahead, do everything you can to get early service on weekends, this is a hot spot so prepare to wait if you don’t book ahead. Unfortunately, the host was a let down, maybe she had a bad day but she was a little rude, sat us without asking any seating for our child, wish that was a better experience. Service was great, did wait for her a few times in the end but I understand it was busy.

Drink: I ordered the famous Rita which was delicious, a regular size is just enough in my opinion so definitely try it out if you’re into any frozen cocktails.

Food: To start off, they provided the chips and salsa and unfortunately the salsa was terrible in my opinion, too plain and bland. For apps, we just had some chips and queso and the queso was one of the best queso Dios I’ve had in a long time, it’s a must without a doubt. For my entree, I had the steak burrito and I’m not sure if it was the cocktail that caused this but it was out of this world, full of flavor, from the burrito to the rice and beans. My wife had a chuychanga which was also great, flavor was on point, can’t complain.

Verdict: If you’re around the area, you will not be disappointed, the food here is amazing, lots of flavor, drinks on point as well. If it wasn’t for some of the service I would’ve gave it a 5 so hopefully on my next visit,...