Panda Express — Restaurant in Duarte

Me & my elderly mother went to this location after we spent 3 hours shopping next door at Walmart. We were very hungry & wanted to treat ourselves to something good & that we've always liked, Panda Express. The staff servers rushed us & didn't follow through with our request of orders for our 3 big combo plates. My mom can't speak up loud enough so i had to do that for her order plus it was so loud in there. The servers didn't follow through as the first one was doing a Doordash order in between which was ridiculous & not keeping handling ours first. He got one of the combos wrong then handed them to over next to him to two other servers. They rushed us too that we later found out they didn't put two entres in our boxes but forgot or gave them to another customer not paying attention. We've never liked they're system in passing our orders to the next server bc they seem to get it wrong. It should be where each customer should have the same staff server member to be attentive, calm no rush & consistant to the end just like they do with real Chinese Asian fast food joints. So they charged us of one extra side order that we didn't receive but left out 2 entres. Also the cashier claimed she put certain condiments in our bag but had to tell her she didn't as I checked. So our message to the management there is train your employee kids NOT TO RUSH customers. I do not recommend this...

I well, never return to this Panda Express again unless it's for takeout or to eat in the patio. This is the worst Panda Express I've ever been to for a noise level from the kitchen and from the chairs scraping on the floor! Not pleasant at all to eat inside! Plus they were out of the sweet sour sauce but didn't notify us when we were purchasing egg rolls that they were out of the sauce! How can a huge company like this let their inventory get down and be out of the sweet sour sauce is beyond me! One of the worst eating experiences ever for noise level! I called Panda Express corporate in complained. They took my information and sent me a coupon to get a free item if I bought a two item combo plate! Do you think I feel like going back to Panda Express to buy more food. Not really! They have gotten rid of sweet sour pork. They could add sweet sour chicken to the menu but they never have. Even though I've asked for it, they got rid of eggplant and tofu and both of their soups. Their containers for your extra side have gotten smaller and they don't give you as much in your two item plate! Yet the family purchased the building next to Panda inn in Pasadena for 42...

Jasmine was extremely rude and entirely unprofessional. I came in to order a "bigger plate" for my pregnant fiancee and myself, and to split it into 2 containers. What was great is that Jasmine was happy enough to split the meal into two separate containers, but instead of charging me for the "bigger plate" that cost $9.20 and consists of the 3 entrees and 1 side that I was in fact receiving, I wound up paying nearly double because she insisted that it was "organized as two separate meals".

I was very clear on what I was ordering, and it is not my problem if you cannot organize the very foods that you are selling to people.

It's the principal of being bullied and embarrassed by a pushy Panda manager that caused us to demand a refund and choose the McDonald's across the street, because they at least know how to treat a customer. We have been Panda patrons for over 20 years, and this is the worst experience that we have had in the...