Van's Frozen Custard — Restaurant in Dundee Township

A BAN on VAN'S from this family!

Tonight... dairy queen gets my frozen treat business. 🫤

I recently visited Van's in East Dundee with my family and friends, and had a very mixed experience. The food was actually quite good—the burgers were juicy and flavorful and the fries were SPECTACULAR... but didn't have a chance to order custard... because we were told they were closed at 845pm (15m before closing). As you may already hear in the tone of this review, the service was a different story altogether.

From the moment we walked in, the staff was incredibly rude. They seemed annoyed by our presence and were unhelpful with our questions about the menu. The attitude only worsened as our visit went on. Eventually, things escalated to the point where we were unceremoniously kicked out at 916pm... the very vocal and rude employee came over to us and said, "we've been closed for 30m, and we have to go home too!" (I'd really hate to think that it was because both my family and our friends are of the 'browner' skin tone)

It's a real shame because the food has potential, but the terrible service completely overshadowed our meal. I won't be returning, and I wouldn't recommend this place to anyone looking for a pleasant dining experience.

Note- there are nicer ways of letting patrons know that the establishment is closed, than shouting "we gotta...

It's unfortunate the business has been getting rough reviews. For the owners : I critique it to my hardest. Updated review : You have been always super cordial with me every time I come in.

The only reason I stopped coming in was your employees ( Rotating young High School Kids always get my order wrong ) it's been twice where that kid that works at Bamboozels that works at your establishment or maybe doesn't work there anymore. Always gets my order wrong. For almost, I think its about 14 bucks now for a Quart the last time I ordered. That's unexcusable for a mistake to happen especially twice. Other times , they wouldn't even fill up the quart to the top. There were many times ( five instances where they didn't even fill it up to the top of quart , it would 1 and half /4 of empty space )

Price : I mean shoots I have been coming to Van's custard for almost since I was 18 aka now I am 34. Long time, lmao! Quart back then was 7.87 something like that for years. I know the price hike is due to inflation and again you are a business man and have to justify it moving forward as new business owner.

I hope moving forward you find that strive.

Still support you , you just you need the proper team. From all the reviews I have been seeing and also experienced it first hand.

Hope to one day come back in and Enjoy a delicious custard...

Dead mouse in the Van's private parking space by the entrance. Bathrooms were gross, the prices increased on everything by $3, the employee told us the burger patties and grilled chicken were both replaced by a cheaper patty and that this was not going to change. He was training an employee not to pass a certain line when filling the custard as it's expensive. When I asked why the burger patties tasted different, were thin undercooked, and falling apart and the fries were burnt the teenage cook said that's how they are now and explained why. He also said the new owner wants to make more money, so they had to buy cheaper meat. He mentioned that the owner is Spanish and will be relocating the restaurant to the Spring Hill Mall parking lot because there are more spanish people there. He proceeded to mention that they will be adding a drive-thru as the owner wants it to be like a fast food place, so he can make more money. When I told him about the dead mouse just outside their door, he didn't seem surprised either. I had to insist on a refund, and the cook said lots of people weren't happy, so he gave me a full refund only after I persisted to ask as we had to throw out all three burgers and fries. The table next to us was talking about the custard tasting different. They didn't seem pleased. I should've left as soon as I saw...