Chili's Grill & Bar — Restaurant in Eagle Pass

If I could rate with a negative I would. We drove from San Antonio to spend time with my husband 12/30/21 who is a service member, and decided that chili's would be a great place to dine. Let me add that I've also worked for chili's so im very aware of procedure and how one should greet a guest, deliver drinks, etc. I was very off put by service in general. First off when you deliver drinks to a family or anyone for that matter you are to pass out the drinks to each guest at the table. The server who brought our drinks simply sat all of them at the end of the table without so much as a bother to what each drink was. She seemed very smug like she didn't care to be there at all. At that point really I should've had my family leave, but since she wasn't our actual server I decided the kids were hungry and we were there so we'd give it a chance. When the food came out I was even more disappointed. Everything was flavorless, and to say it ruined future chili's visits for my family and I is an understatement. To top that all off in asking for a military discount we get .69 cents off, and the server explains its only applied to the meal the service member was eating... even if that were the case the discount would have been more. If it were up to me the tip would've reflected the same, but we are nice people so we weren't going to sink to that level even though I personally would have left nothing. This was the worst food and service experience I've ever had at a chili's, and I'd hope that the general manager really addressss his or her staff because at this rate no one will care to dine there.. even in a small town...

I must say I almost didn’t go bc of the low rating and pretty bad reviews I read. I don’t live in Texas. I was in town for work and I love Chili’s. I’ve been a Chili’s Rewards member for years. Once I read the reviews, I went in with very low expectations.

I had a great experience. I sat at the bar my bartender , Bri promptly asked what I wanted to drink, I asked about drink specials and she told me about the $6 margarita of the month. I don’t remember what it was called but it was one of the best margaritas I’ve had at a restaurant. I didn’t have to wait for my chips and salsa, which I enjoyed while I watched the games they had on that night and waited for my order to be prepared.

The Chili’s where I’m from took beef nachos off the menu so I was happy to be able to enjoy my favorite dish at this Chili’s. When my plate camr, it was fresh and hot. I came in kind of late, so Bri was sure to ask if I wanted another margarita since it was last call. I’m glad because I did want another tasty drink. Then, when I noticed I was the last person in the bar, I made the comment that “I need to hurry.” And Bri told me to take my time, no worries.

It’s unfortunate so many people had a bad experience, but I rate MY experience 5-stars all...

I wish there was an option to give no stars at all. This was the most awful restaurant experience I have ever had. First, we were seated at 9:18pm and the waiter did not come take our order until 9:40pm and that was after we went and spoke to the manager and told him we were still waiting for someone to come to our table. When they brought our appetizer (queso) they didn't bring any chips. We waited atleast 5 minutes before we finally had to ask another waitress if she could bring us chips. After that we had to ask two different people for napkins. When they finally brought our food they forgot my daughter's french fries. My son and I both waited and waited for a refill. My husband had to ask the manager for us to get refills. It didn't help matters that the waiter had a bad attitude. We have always done to go orders (which has honestly been mediocre at best), but tonight we decided to go into the restaurant and I can assure you, we will not...