Moe's Southwest Grill — Restaurant in East Point

This location used to be my favorite, they had the coca-cola freestyle machine, it appeared as corporate or upper management visited this location quite often so it was always pleasant, fast and clean. This has changed over the months, to the point, I have to write a review. To start off with, they removed the freestyle machine, and although corporate still comes to this location, I don’t think it means anything. Let me start by saying, I love Moe’s. I get the same thing each and every time and eat Moe’s multiple times a week. This location is just close to me on Mondays. However, they charge for things that other locations don’t. Like I just mention, I eat multiple times a week, so I viait Moe’s throughout the city. Getting basically a bowl of rice and 3 veggies and 2 sauces on the side with a cup of queso no chips each and every time! They charge for filling your cup of queso up. Why? They charge for putting a size of cheese in a side of queso cup. Why? They charge for lettuce going in the size of the cup of queso. Again, why? I like my food the way I like it and I don’t mind paying extra when needed. But the problem for me is other locations don’t do charge extra AT ALL. The only reason why I ask for the size of my items on the side is because after visiting other location, this is the way they did it. So I figured well let me ask for this way when I go to my Monday location Moe’s. Just today I was charged for a bowl of rice not an actual bowl price because literally I’m getting rice, a few veggies on the side and a cup of queso, no chips. I come here and I’m charged sometimes $13+ and other locations they don’t! So for me idk, if this location doesn’t follow the same ethics or procedures that others. But for someone that visits here every week, it’s a complete turn off. Because I spend plenty of money at this location alone and hate the penny pinching this location always results to. Not to mention, the rice is always hard or crunchy not fluffy or soft like other locations. If they want to charge extra for everything, then atleast let the...

Moe's can be put in the same category as Willy's, Chipotle, and Qdoba, but it is abysmal and not even worth the comparison to the aforementioned! I don't get it. What are people tasting that makes Moe's worthy of a recommendation? They also give you less food for around the same price point and are even a bit more expensive than Chipotle! I've given Moe's more than one shot because I figured if they were supposed to be competing with the likes of Chipotle, then they could at least be on the tasty side, right? Boy was I wrong on all counts! Their food is just so, so - lackluster. Even the salsa is crying out for a much needed pick me up! I have never once in my life had bad salsa until I visited Moe's. It tastes like - nothing. No, it seriously tastes like nothing! Their chicken tastes like nothing, their tofu tastes like nothing, their beef tastes like nothing, their chips taste like nothing, their rice tastes like nothing. The only thing they serve that tastes like something is their queso! So that's it - go to Moe's for their queso. If you want a comparison that has food that tastes like SOMEthing then Chipotle, Qdoba and...

I went to Moe's as I do at least once a week. I live in the area, and it's generally a fast and budget friendly meal. On this particular day which is 06/11/2025 at around 6p.m. and I was dining in as I usually do, and I decided I didn't want a beverage, and ask for a cup of water, and the young lady at the register at the time declined to give me a cup, and stated they no longer give out cups of water. I was baffled, but proceeded without conflict. But what disturbed me was that as I was dining I observed another lady come in, and ask for a cup, and was given one for water. I feel completely stereotyped and discriminated against. I will be filing a formal corporate complaint as well. I've been coming here for years. I've never consumed anything I didn't pay for, and I've never asked for water and deceived the business and got a beverage instead. So I'm completely insulted to have experienced this treatment. The name on the receipt says Terry, but I don't believe that's the name of the young lady on the register at that time, I believe she was working under someone else's...