Papa Johns Pizza — Restaurant in East Windsor Township

i have been a very loyal customer to this Papa Johns in east windsor for about a year now. i’ve ordered a few dozen amount of times for myself, friends and family. i’d say the pizza was delivered with good quality and condition 50% of the time. what saddens me is that they have made many mistakes in countless of orders i’ve put in. for instance.. i always tell them that i want the wings well done, and i receive it them barely cooked at all. another problem i have is that i always tell them to put the normal amount of sauce/cheese and they either over flood it with cheese/ barely put any cheese at all, or they over flood it with sauce or put no sauce at all. about 8 times or so, they’ve put almost no sauce whatsoever in the pizza even after given instructions on how i’d like the pizza. two times i’ve ordered from here for delivery, i’ve even had the driver ask if i was going to tip, imagine how awkward that is to ask a customer and especially for the customer! that’s an absolute 0% tip! even then, i always have hope for this particular store since there are good times just as there are bad and everybody deserves chances. i mean it’s just pizza for crying out loud. if you’ve read until now, good; now i will tell you why i’m giving it a one star and why i don’t recommend this particular store to ANYBODY in this area looking to order pizza. yesterday i ordered a pizza with specific basic instructions on how i’d like my pizza made. my pizza came with almost No cheese at all, the little cheese it had was hardened and stale - the pepperoni just cracked and had literally no bite to it at all it was as if they were crisps. and my pizza did NOT come with ANY type of sauce whatsoever. I called the store and talked with the manager. and he was rude, called me a liar. and had the audacity to argue with a customer. why would i waste time out of my life to argue for a $13 dollar pizza if i was lying! i reported it to doordash, showed photo evidence of everything - got a full refund plus another free $30 of credits and apologies from their team, the doordash team who had nothing to even do with the horrible service of this papa johns store - meanwhile the actual store didn’t give a single care in the world! you lost a customer. feels bad. after how furious the phone call was, i have a feeling the manager is going to reply to all of this and call me a liar which is why i’m glad i had everything recorded and it will be going straight to youtube! if this gets a reply, i’m making another comment with the link. don’t make yourself look even more immature than you did on the phone, Mr “manager”. some manager you are....

Well I really dont know what people are talking about when comes to service I had no issues with it. I have ordered food from papa jhons and this location about 10 times. At begining I download app and app was having issues not recognizing my address so I said forget it and I called in while placing order I mentioned app issue and kid actually stayed on the phone with me and took me step by step in seting the my app address.... that was not his job but he went beyond his duty to help and I thought that was really nice of him..... monday to Friday delivery was here within 30min weekend I would say 45-1h .... but can you rally be mad about that any place you order from delivery times will be about same..... delivery people and I went thru few of them where nice and professional "HELLO SIR, YES SIR NO SIR ENJOY THE FOOD SIR THANKN YOU SIR" Over all great food great service...... in my opinion few people that complain about it I honestly belive it was honest mistake others get a life 3-4 toping pizza $11 no other place has it and what did u think as many as you want how would they paied their bills..... so if u dont like it than go order from pizza hut you 3 toping pizza hope you enjoy $25 pizza. And just to mention I am not related to any one that is affiliated with this place I just belive in their service n quality because they showd it to me with their actions over and ovet.... good job n thank you for great service keep it up and you will have my...

I have ordered pizza two times and both times I have been told that our area (Monroe) is too far for the location to serve. First time when I ordered I was told that preference will be given to local customer and I was kind of told not to order. The lady was very rude and incredulously cancelled my order on her own even though I had told her to process the order. I only found out when I called 5 minutes later after discussing with my wife that the order was already cancelled. It is surprising why we are not in the delivery area of the Monroe Papa johns which is nearby and have to put up with the rude behavior of the East Windsor location that actually does not want our business. Pizza is good but the whole experience in the end leaves a very bad taste and...