Wendy's — Restaurant in Egg Harbor Township

If you visit this particular establishment at night after a twelve hour shift, with little food throughout the day, happen to be in uniform, and are seen on their drive-through camera... expect to get ZERO SERVICE OR ACKNOWLEDGEMENT. I just spent about ten minutes in their drive-through at the ordering area and stared at a blank screen. There were three cars behind me that were waiting and two cars that were before me that had already ordered. I checked the store hours to see what their hours were and according to Google, they were set to close at midnight. I arrived at approximately 2245 hours on Sunday, May 2, 2021. I then proceeded to exit the line and park off to the side and waited a few seconds to see if the next car would be acknowledged but opted to leave the parking lot in its entirety. After leaving the Wendy’s parking lot I immediately went to the Burger King parking lot next door to get a better vantage point of the vehicles that were waiting behind me as well as the drive-through ordering area... the vehicles that were behind me were not only acknowledged within seconds of stopping at the order area but were fully serviced. I have plenty of thoughts that are running through my head about the situation but will only offer this piece of advice... treat everyone the same as you expect to be treated. Be kind, respectful, courteous, and humble because at the end of the day, everyone is fighting a battle that you know nothing about and it could be you that makes a difference in their life just by your act of kindness. I wear a uniform because it is a calling, it is my duty to serve and I have done so faithfully and without thanks for my entire adult life... I will continue to serve regardless of thanks or appreciation and challenge anyone else to do the...

I placed the order at the window. I was told the order would be $12. When I got to the window I handed the girl a 20 dollar bill. She then told me the cost was $14. I said excuse me it is only $12. She said well it rang up wrong it is $14. I said give my money back, I am not paying that much, I usually only pay $11. She called the manager over, he said I was given the amount without taxes. I said I never paid that much for a hamburger, fries, and drink at a fast food place. He said sorry we make no refunds and walked away. Is this their great service? Is the manager too stupid to know how to make a refund? To make matters worse, the food was awful. The burger bun was covered in grease and the fries were hard and cold. BUT, no refunds..and I would NEVER return there...AND Wendy's wonders why they are having difficulties? These places are so dirty, they should be closed, sadly. The girl at the window had no hair net on and kept swinging hair around. I mean are their no regulations in the food industry anymore. I know it is difficult to get good help, but clean this place up! Whatever happened to the customer is always right...and if I asked for a refund..I should have been...

The girl who took the order through the drive thru had a terrible attitude and didnt read the order back. After getting the receipt I noticed out entire order was incorrect. I tried to tell her it was wrong and get it corrected she rolled her eyes and snatched the receipt out of my hand. Charged me to correct the order which she still got wrong. Moved up to the pick up window and spoke with the manager who assured me with an attitude himself "yeah itll be right" had to pull up and he walked the bags out a few minutes later basically threw them at me and walked away without saying 1 word. Checked the bags and the order was STILL wrong! I walked into the store and told the manager what I was missing he got the food without saying a word, put the bag on the counter and walked away.

We go here very often but will not be returning due to the terrible customer service. The girl at the window was one thing but than when I get it from the manager too that's inexcusable. I could understand if I was rude but I was in no way rude, I stayed polite the whole time and even apologized for their error. I think your staff needs to all go through some serious customer...