Pizza Hut — Restaurant in El Paso

CUSTOMERS PLEASE BE AWARE!!!

On Thursday, March 13, 2025, at 5:34 PM, I attempted to place an order with Pizza Hut, looking forward to enjoying some pizza brownies and a buffalo chicken melt. Unfortunately, what should have been a simple order turned into an incredibly disturbing experience.

When I called the Pizza Hut store number, I was greeted by an automated system that presented me with three options: "To place an order, please press one; to make changes to your current order, please press two; if you have a concern regarding your order or experience, please press three." Naturally, I pressed option one, expecting to place my order directly with Pizza Hut. Instead, I was immediately connected to DoorDash, which I found confusing. The representative from DoorDash already knew my phone number and asked if I was calling for carryout or delivery, further adding to my bewilderment since I believed I was ordering directly from Pizza Hut.

After placing my order, I received a text from DoorDash confirming that my order from Pizza Hut was being delivered at 6:07 PM. It instructed me to have $46.94 in cash ready for the Dasher, which was surprising since I thought I was ordering directly from Pizza Hut. The situation became even more perplexing when, at 6:13 PM, I realized that no pizza had been delivered. I clicked the link from DoorDash, and it stated that my Pizza Hut order had been canceled one minute later from then confirming my order.

Full of embitterment, I called the Pizza Hut number again having to reorder my canceled order. However, I found myself routed to DoorDash support 5 times, which only added to my exasperation. I explained to them that I needed to speak directly to a Pizza Hut employee to reorder my pizza correctly. To my dismay, the DoorDash representative was not only choleric but also repugnant. They yelled at me, questioning why I wanted to talk to someone from Pizza Hut. I was taken aback by their dismissive attitude, especially since I was simply trying to resolve an issue that was not my fault.

After 6 phone call endeavors, I finally managed to get through to an actual Pizza Hut employee by pressing option three on the automated system, which was supposed to connect me with someone regarding my concerns. The employee I spoke with was understanding and expressed confusion about why my calls were misdirected to DoorDash. They informed me that Pizza Hut does use doordash but has its own pizza hut delivery drivers and that it probably was just a glitch in their system and would escalate the issue to their manager.

This entire experience has left me feeling disheartened and confounded. It’s unacceptable that a customer cannot reach the restaurant they intended to order from without being misled by a third-party service. The lack of professionalism from DoorDash and Pizza Hut’s lack of communication and awareness of DoorDash illicit activities, puts customers ina strenuous position when they simply want to enjoy a meal.

I anticipate that Pizza Hut takes this feedback with great austereness and rectify the call routing and the disarray surrounding its partnership with DoorDash. Customers deserve clear communication, respectful service, and the ability to place orders directly without unnecessary intricacies.

I urge others to be prudent when ordering through Pizza Hut!!! My whole experience has been so bewildering, I don't even trust talking to Pizza Hut’s support without feeling like I'm just taking...

I ordered a pizza and drink for delivery last night for delivery on the website. As I updated the address information and ordered what I wanted to eat. I proceeded to checkout and noticed that the address was still incorrect. So I went back to correct the address information. After 34 mins of that I decided well this could go on for a while. So I just checked out and got a conformation number. I figured I could call and let them know to get the address information corrected. So I proceeded to call and the phone rang for 8 mins. No one picked up and I hung up. A couple mins after I hung up, the delivery driver called me to tell me that they were out of that particular drink and what did I want drink in its place. So I stated just remove the drink altogether and just bring the pizza. The delivery driver handed the phone to the manager and he stated that he could cancel my order entirely and recharge my card just for the pizza without the drink. At this point I was frustrated because when I worked for Pizza Hut as a delivery driver a few years ago, if the store was out of something for my delivery I would stop at the convenience store to buy a particular drink for the customer instead of calling the customer to say "we are out of something, pick another". So I canceled the whole order and thanked the manager. And then I emailed customer service to let them know of the mistake they made. After almost an hour of dealing with the issue I just thought this place does not know what...

I ordered a Meat Lovers Personal Pan Pizza and an order of breadsticks at Pizza Hut, and it was exactly what you’d expect from a good, classic Pizza Hut meal. The pizza came out fresh, hot, and flavorful — just the way it should be. The breadsticks, though, are what really set Pizza Hut apart for me. Soft on the inside, perfectly seasoned on the outside, and served with warm marinara — they’re a must-have every time I visit.

I dined in, and the service was excellent. My waitress was attentive, checking in to make sure I was enjoying my meal and asking if I needed anything else. Overall, a satisfying and familiar Pizza Hut experience, made even better by great service and those unbeatable...