Subway — Restaurant in El Paso

When my wife and I walked in, we were the only ones in the store. The two guys behind the counter did not greet us or ask if they could help. They just stared at us as if they did not know what we were doing there. I greeted them and began to order. The guy that took my order was very polite whereas the other guy (claimed to be the assistant manager) was very rude, obnoxious and condescending. The assistant manager rudely and impatiently cut my wife off in the middle of her order to take the order of another person that had just walked in. My wife had to start her order again while the assistant manager repeatedly interrupted and repeatedly rattled off her order wrong several times. He then moved over to the register where I was waiting for my wife while the other polite guy prepared her order without any issues. The rude assistant manager then proceeded to ring up our order incorrectly before we were ready to pay. He was trying to tell me what we wanted instead of just asking. He rattled off 4 different combinations of combos and chips that were all wrong. I kept telling him to let me tell him what we wanted but he just kept interrupting trying to guess what we wanted. My wife thanked the polite guy for his good service and told the assistant manager that he was very rude. He responded by saying we just didn’t get it. My wife asked to talk to the manager by phone but he said he did not have the number and that she could look it up on the internet. This long review does not do justice to the horrible experience we encountered. We had never had such a horrible experience in the past 30 years of being staunch...

My friend and I each placed a protein bowl order but weren’t informed that this subway location did not have forks to use for eating our salads. IT WOULD HAVE BEEN NICE TO KNOW AHEAD OF TIME. What kind of customer service is being provided here??? Who is running this shift??? Ridiculous. They gave us each a baggie that had a spoon and knife, so we could use it with our salads…. Why can’t they just advise that they didn’t have any forks (ahead of making our protien bowls)??? I could’ve been provided with the opportunity to change my order to a sandwich or wrap. The friend I was with then asked them for forks and one tall chubby guy employee told the lady employee that if they didn’t see any forks upfront that they did not have any forks. They didn’t even go check the back to see if they had more forks in supply. Bad customer service. I came in a separate day prior and there was a team of three young Hispanic guys and they all were upbeat and professional. They had good customer service, the way...

Worst customer service ever . So get this i submit an order through the app . It says curbside pick up at 11am. I show up and check in at 11am. 16 minutes goes by with no one coming out . Mind you during that time the manager and this young man are watching me through the glass and goofing off . I finally call at 11:16am and ask what the issue is . Manager says “oh I’m sorry come through the drive thru and I’ll give you your order” . I’m sorry but it’s a curbside not a drive thru order . These ppl are lazy and don’t like to do their jobs . When the young man comes outside to give me my order I ask him what the issue was. He says “oh did you check in with us because you need to check in “ I said I did thru the app. That’s what it’s for to facilitate ordering for the customer . When I asked him to remake the sandwich he looked bothered . This place is the worst , they are lazy and don’t want to even walk out of the business to hand you your CURBSIDE...