IHOP — Restaurant in Elkhart

I will never go back to this IHOP. Literally the worst dining experience I have ever had. Multiple tables around us, and including us, were openly laughing because we were in disbelief. Wait staff repeatedly, to multiple tables, would ignore requests for things such as dipping sauce, salt and pepper, silverware, and corrections to orders. At our table, we sat for 40 minutes before receiving our food, 10 minutes to get silverware, and I never got the sauce for my mozzarella sticks or the salt and pepper, despite asking 4 times. The waiter would go to the back, then walk back out empty handed, and start doing other tasks like clearing tables or seating new guests. He cleaned the table directly next to us while be both silently watched him, wondering if we were being punk'd and waiting for Ashton. The table behind us waited 25 minutes for silverware before getting up and locating it themselves by the server station.

While all of this was going on, a security guard harassed a black man who had fallen asleep twice (it was from 10:30- 11:30PM) while waiting for his to-go order. The man was quiet and sitting by himself, wearing a mask, and the guard clearly made a production out of each time he went to harass him, making several people in the restaurant yell at the guard to "let him be." The guard even went as far as to call the police on this man -- who again, was complying with the guard and had no indications of being drunk or causing trouble.

I have never left a tip less than 20% in my entire life, no matter how bad the service was. Last night, I left a 0 tip. I feel like they should have owed me something, rather than me paying at all. I am disgusted, will never go back, and will be saving this comment to send to their...

Husband and I went in shortly after midnight on 07/21/2025 and our waitress (Patricia A., I believe, was the name on the receipt) was extremely inebriated. She "nodded off" several times while standing, taking our orders, asking my husband three times in a row if hashbrowns were okay. The third and final time she nodded off, she almost fell on me and on the table. It took her ten minutes—at least—to input the order into the tablet.

She was incoherent, multiple tables were seated but left because she just never returned to take their order in the 60+ minutes we were there. When people left, she tried to bribe them to stay with free popsicles. Only us and another table were served food, at least 10 customers left before being served.

She charged us the wrong amount on the bill but we had to pay the bill as is, without correction, because she was too inebriated to fix it. When my husband asked her to adjust our inflated bill, she rambled on about how her dog was at home giving birth to puppies.

I bring this to your attention and anyone else who might go to this IHOP at night because it was a nerve-wracking experience and we're worried about Patricia and I'm unable to find a manager contact. If you're going to employee people who have addictions, you need more than two overnight staff members, at least for some sense of accountability. That reflects poorly on management, not Patricia.

My food was delicious, husband says his food was decent enough. We were satisfied with the quality of food, but the unpleasant experience still lingers a day later. If we come back, we'll call ahead first to make sure Patricia isn't working.

Lastly, I implore management to have...

Worst service I’ve ever had. Ordered drinks and mozzarella sticks. They brought out the mozz sticks a few minutes later. Only 4. There are supposed to be six. So I ask the waiter for the other two and we order. she brings the sticks. Still no drinks. So I ask for my drinks. And we waited over 45 minutes to get our food when there was barely anybody else eating here. It was pancakes and a burger so not a super complicated order. THEN my food comes and it’s wrong. My fiancées is fine. I ask if it’s going to take another 35 minutes to fix my burger. She says no. They bring it out ten minutes later, same burger just took off the toppings that weren’t supposed to be there. But it was now missing bacon and the fries were nasty. I said take this off my order and give me my check please. Manager comes out and says that they accidentally had another table cash out our order so they wanted us to pay for their check minus $10 for my burger. She was saying it was gonna be $38. I told her that’s not right. She tried to tell me my original order was $44. I said no that’s not right I will add everything up on the app right now. Then she takes 20 minutes to ‘fix’ it and brings me a receipt that does NOT have any of the food I ordered on it but it was a $23 total receipt. I paid and left. Never...