Tropical Smoothie Cafe — Restaurant in Elkhart

I go to Tropical Smoothie, a lot. I love Tropical Smoothie and highly recommend them but, I went online to place my order the other day at 12:10 and it said my order would be ready at 12:25, I got there at 12:31 and when I walked in there were 2 other customers in there and my order was not on the pick up shelves. I went up to the counter and the girl ask me if I wanted to place an order, I told her I already did it online, she ask me my name and when I told her she said they haven't had a chance to make mine yet, They hadn't even started it yet. I was not happy, I told her I would be back. I came back 10 minutes later and when I walked in my order was still not on the shelves, I went back up to the counter and the girl told me just a minute and walked over and picked it up off the back counter instead of out where I could get it. So just be warned, Tropical Smoothie is really good but if they are busy, the in store orders all come before the...

I ordered 2 Ohana Breeze Smoothies for my children. They arrived and were a green color not bluish green like the picture. They tasted horrible and neither of my children liked them. I asked for a refund or to get 2 other flavors (the Bahama Mama I ordered for myself was great and my kids would rather have that). The manager replied, “Sorry we cannot exchange or refund the smoothies just because they did not like them. If we did not follow the recipe or did something wrong, then we could.” I think this is an unfair policy because taste is subjective and unless you are passing out samples to know ahead of time, there is no way to know if you will like what you ordered. This is my opinion. I was unwilling to buy 2 new smoothies and I think they will miss out on return customers unless they can figure out a way to offer samples of their smoothies to avoid this...

I thought this would be a good alternative to fast food because I have to really watch my sodium intake and my calories. But frankly, to be honest I would have had better food and a McDonald's and better service The young girl who was waiting on me which was probably late teens early twenties was so shy. It was like you didn't want to ask her questions because you didn't want to upset her. But even though the food was okay, I had better tasting food at McDonald's and I would probably had almost the same amount of sodium depending on what you got at fast food versus this place. I was shocked to find out how many calories I have taken in for one meal which is half of my calories and which is more than half of my sodium intake for the day. I'm shocked in alarmed by what I just learned and this is the last time I'm...