Silky's Frozen Custard — Restaurant in Ellisville

Avoid silkys if you have any type of allergy!!!!!! Went on 3/29 to get (2) milkshakes & this time was scary & horrible. Ordered the same (2) I get almost every week & ordered them w a nut allergy, like I always do - as my boyfriend has a nut allergy to all nuts. They insist every single time that they can’t guarantee anything but this time I did NOT get that disclosure. After I suggested my milkshakes had nut allergies, he asked me “you said 2 milkshakes right?” “you want them in bag?” & gave me my total. I paid & took them home & immediately my boyfriend noticed something was off. Instead of getting his gooey butter cake milkshake, he got a peanut butter/reeses (unsure which to be exact) milkshake. Instantly, his throat became scratchy & his tongue became tingly. I took a drink & immediately knew this was not his shake. NOT ONLY does my receipt show the (2) NOT peanut or nut or peanut butter milkshakes, it says “see chashier!” for the indication of the nut allergy. After having him to take 50mg of Benadryl, I called the store to complain - as this can be extremely, extremely dangerous. My conversation was appalling. I called & asked for the manager & he said it was him who answered. I explained to him my order & how I ordered my milkshakes with nut allergies and that I was reading from my receipt. I explained that I only got 1 of my milkshakes & the other was a peanut butter or something milkshake and the person we ordered it for drank it & has a nut allergy. He said explicitly that he remembers the order. He said he doesn’t know if the buttons of gooey butter cake & peanut butter are next to eachother or not but he remembers them being nut allergy - even though my receipt was correct... He claims he watched them clean the blades but then apparently they still made the peanut butter flavored milkshake. He said he was sorry that the person was having a reaction & he can appreciate the cost of epipens… and he could not refund me but give me a credit and I could email the owner. I told him that it’s not just reactions but this could be dangerous cuz people could die. He showed extreme lack of empathy and severe lack of customer service/satisfaction. After I continued to explain the danger here, I told him maybe if they can’t do their due diligence when we do ask, they can just tell us they can’t serve someone with nut allergies. He told me “we aren’t going to change our policy. There’s nuts all over,” I told him I didn’t expect them to change their policy but find it odd that they won’t just tell us they can’t serve us - likely cuz they actually don’t care at all & only want your money. He then stopped me and told me he wasn’t going to listen to me vent but that he documented my name and number for a “credit” and that I could email the owner. When I told him I would email them, I said “I’m sorry, what was your name again?” & he said “he doesn’t give his name out” despite answering the call with his name. I asked “even though you’re the store manager?” & he said “yes” & that he wouldn’t give it to me & asked if the call could end. I will be emailing the owner & reporting them to the health department but please be extra mindful of this stuff. Chances are very high that if we had a different experience with the STORE MANAGER & his ability to actually serve, I wouldn’t be writing this. He is the reason we won’t be going back & neither will my...

This store has such a wide variety of tasty flavors that appeal to each member of our family! There's never a time when one of my family members wants to choose a different place for a treat! EXCELLENT in every way!

Silky Freeze carries a wide selection of various flavors and signature flavor combinations! They offer cones, sundaes, shakes, concretes, etc. Unlike some other local frozen custard stores, they offer BOTH vanilla AND chocolate custard! The chocolate custard gives each flavor an extra layer of richness in every bite.

Over the years, I have tried almost all of their flavors and have yet to find one that fell short of absolutely delicious!!! On this visit during an outing with my daughter, she ordered a Brownie Melt concrete with vanilla custard (YUMMM) and I discovered a new favorite with their Latte Da concrete made with chocolate custard... for anyone that loves coffee, this is a MUST-TRY flavor! Chocolate custard mixed with chunks of chocolate and bits of espresso! 100% AMAZING!!! For those who don't like really rich flavors, I would recommend Latte Da with vanilla custard.

Regardless of the flavor or item chosen, you won't be disappointed! GREAT FROZEN CUSTARD and...

Way better in my opinion than the much more expensive Andy's near by. A small was just right for me a small at Andy's was about the size of a Dixie cup.

6.17.21 Back for an update. Been a while since I've been to Silky's. Afraid they are becoming more like Andy's. The small Hawaiian shake was 5.67. Ouch! Sorry but that's just too much for the smallest shake. Which when I put in my cup holder I could hardly get out. Kudos though for the super big straw. That was nice finally something big enough to suck a macadamia nut through. Bring those prices down Silky. Until then I'll be looking for...