Dunkin' — Restaurant in Enfield

Small Problem. Please Accept your faults and move forward. Donuts were my favorite. I would order them everyday. Untill I noticed that no matter which employee at this specific location would handle my food, they would do so in an unsanitary matter. Each employee on separate occasions have went tippie toe all the way up from the bottom to the top, with their bare arms brushing against each and every donut before it on it's way. Absolutely no excuse for neglecting something so unsanitary. When I would watch it happen, I did point it out, and I was polite. They responded with basically " too bad and nothing we can do". An employee behind them started snickering." Whatever, I thought. I'll just order coffee here then" Now Everytime I go in there, this woman feels the need to snicker and jeer at me because I spoke up about the donuts. How rude and unprofessional. Did I tell a manager? I sure did. And the owner as well. And they basically replied with the same answer " nothing we can do". At this point I've already accepted the fact that receiving " un touched " donuts from this Dunkin may never happen. I dropped the subject. Hoping they would behave more appropriate, I return a few days later. This time the snickering employee jeers at me " I'm going to touch all the donuts and not even care". Clearly, their behavior is getting worse instead of better. I tried to tell the manager and the manager replied with " why do you come here then". WOW. Absolutely disgusting. That is not how you are supposed to treat a loyal customer. I walk to work everyday and I'm not going to inconveniently go to a different location out of my way just for coffee before work, and I won't allow my self to be bullied by employees simply because they did not like my complaint. What immature and unprofessional behavior. Rude does not work in the real world and I will not let you shove me aside. Please change your behavior and please change your workers. Thank you...

Just wanted to comment about A) the murals they have a local person paint on their windows every season (I posted pics, including the artist’s name & number)😀, and B) the lady’s room. I drive for a living so I have to use a lot of public bathrooms, & I’ve noticed this odd thing: in every bathroom that is supposed to be “wheelchair accessible”, there is always ONE element that would be out of reach or hard to reach for someone in a wheelchair—the soap, the paper towels, or the hand dryer, sometimes the mirror. This is, I think, the first bathroom I’ve seen where ALL those elements were where they should be for someone in a wheelchair! (I’m baffled what the people that mount those things so high are thinking when they do it! Sometimes the soap is so high that even standing, my hand is above my shoulder, with water running down my arm & my wrist bent awkwardly! 🙄 And don’t they ever get inspected for ADA compliance? Sometimes they’re even in new buildings & I wonder: didn’t they have to get inspected for ADA compliance to open the building?? Then there’s the emergency pull cords that people wrap around the hand rails, thus rendering them useless to someone on the floor needing to pull it to get help. But I digress.) Another surprise: I think this is the first Dunkin Donuts I’ve seen with a coat hook on the back of the bathroom door! And THAT is wheelchair accessible too!

About someone else’s comment about them reaching for the donuts at the back first, thus touching all the ones in the front with their arms or sleeves: ALL employees at ALL Dunkin Donuts do that—& I’ve had the same thought. I think they’re told to do that to maintain the display! (If they took the ones in front first, the ones in back would fall forward, & they’d have both a messy display & it would be all empty in front. I’m not defending it, just saying I think that’s why.) As it’s a matter of sanitation, the State Health Dept. might be the appropriate people to...

The only reason this Dunkin gets a 2 is because it was fast. Everything else during my visit was sub par. The beagle was put togeather slanted, and my coffee coolata was melted and without the whipped cream. The order taker on the headset was too quiet for me to hear, and the young lady who handed me my food sounded positive, but was giving me the "I hate my job get me out of here now" face we all do at our jobs sometimes. I work at McDonald's and know it's hard to be amazing at a fast food job. And I also know how much these reviews mean (or should mean) to employees that want to better thier work. And I also know how you think of people with bad reviews. And it kinda makes me snicker. Have a good day to anybody...