Fresh Donuts — Restaurant in Ennis

This is my final response/edit regarding my experience with your business. Unfortunately, this has become a situation that reflects not just poor customer service, but also a deeply concerning pattern of behavior. It appears that any time a customer raises valid concerns about your service or products, the response involves retaliatory actions—telling friends, family, and even other customers that the individual is a liar. Encouraging others to bully someone who shares their experience is not only unprofessional but entirely unacceptable.

As non-regular or new customers, we may not be as important to you as your regulars, but we are still customers—and we deserve respect. Just as businesses are free to raise complaints with other companies, customers, too, have a right to voice dissatisfaction when their experience falls short. What truly sets businesses apart is how they handle such feedback.

For the record, I removed my posts not because I was intimidated or felt outnumbered by those defending you, but because the situation escalated to a point of cruelty, with personal attacks that crossed the line. I had shared a legitimate complaint based on poor communication and how I was spoken to, and instead of addressing the issue professionally, you and your supporters resorted to dismissiveness and ridicule. When my late husband was dragged into this—someone I cannot go to for comfort because he is no longer with me—I realized that this behavior reflects far more on you than it does on me.

The reality is, your miscommunication led to this situation in the first place. I followed the instructions I was given but received conflicting information when I tried to comply. When I called to clarify, I was spoken to dismissively and told to take my business elsewhere. That is why I initially shared my experience—because of the way I was treated, not because of a misunderstanding over donuts.

This has not been my first negative encounter with your business, but it will certainly be my last. The way you handle criticism, the willingness to spread falsehoods about customers, and the support for bullying behavior are all reasons why I cannot and will not recommend your business to others. However, I do sincerely wish you, your family, and your business all the best. I hope that in the future, you take customer feedback more seriously and respond with professionalism and humility, rather than deflection...

best donut shop i’ve been too that has great owners and love their positivity do not listen to the woman complaining. it was her fault for calling 5 minutes ahead, its not the business fault that they couldn’t make her order ahead of time instead of bringing the owners down maybe you should go to a different shop and complain somewhere else, lying that they only love their regular customers is OUTRAGEOUS they love welcoming and trying their best to satisfy un...

If you haven't been to fresh donut yet, you're seriously missing out on a hole lot of fun! 🍩 From the moment you walk in, the sweet aroma of freshly baked donuts hits you like a sugar-coated hug. The staff are just as delightful as the donuts, always ready with a smile and a recommendation. Overall, Donut Delight is a must-visit for anyone with a sweet tooth. Just be warned: one visit and you'll be hooked. But hey, there are worse things to be addicted...