Panda Express — Restaurant in Escondido

The one star is for the Asian face short haired lady in black shirt. I guess she's supervisor or manager. I asked for a kids meal, she told me only 4 shrimps would be given. I said it was ok but she kept convincing me getting normal combo. Ok, i get it. So I switched shrimp to veggie mix and asked her just add another entree shrimp. And again she kept saying its not worth it cos it's only 7 shrimps would be given. I'm not first time shopper don't need your suggestions, which actually annoyed me a lot cos her unclear speaking and poor communication skill. Just give me one kids meal and one walnut shrimp entree. That's it! She still didn't follow and blah blah blah....until i asked her for just a kids meal no more shrimp. She was very unhappy and went in a corner nobody could see her to get the shrimps out from the box then came out to scooped the veggie mix. After i paid by my card, i found out i was overcharged 1.95 by one extra item which was spring roll. I never like nor ordered spring roll in my whole life here. I told cashier right away and she was confused too. She asked for the asian lady to come fix it, and the asian lady took my card away to her office for a while, then came back and told me she refunded me already. I asked her how? Where is receipt? She said i need trust her and no receipt for that. And she said it's only 2 dollars anyway with a very disgusting fake smile! No apology at all. she's the worst manager I've ever seen in Panda Express! I checked my bank no refund so far so I posted here. And i doubt if she did anything wrong on my credit card too as she kept it for quite a while in her secret spot! Don't let her serve you at any cost or you better watch out for the bill! Forgot to mention there was only one customer ahead of me, but both of us kept waiting for 10 mins cos no one came up to us at a not busy time....

I don’t like to leave bad reviews because I don’t really think it helps the situation typically but in this case I think it’s necessary. I went into this restaurant and my phone was dying and I was using Apple Pay so while we were checking out our cashier said “Your total is __, rounded up”. I was confused about what was being rounded but I didn’t ask immediately because EVERY single panda express I’ve ever been to ask’s if you want to donate before they round your order up. Apparently not this one, because when I checked my receipt later on I realized that I had donated to whatever foundation is under panda expresses roster without my consent. The money isn’t an issue at all the principal is, they took away my choice and right to be informed about the companies that I am donating to. What my earnings support matters to me, and when I brought this issue up with the manager she asked me if I would like my dollar back. No, I don’t need my dollar back but I would like to be asked next time BEFORE my money goes towards something I know nothing about....

The food is perfectly serviceable. The drive thru is a neat option that many Panda locations don't have.

But, and this is a huge "but", why has this location locked their doors well before closing time multiple times.

The last time I went there, it was 8:20pm, there were still people on the inside eating their food, but the doors were locked as if it was closing time. Despite all websites and signs saying they close at 10:30pm. The only reference I found to their drive thru hours and in door dining hours also says they both are open until 10:30pm.

Not a single employee inside even bothered to look in my direction. One customer inside gestured to me to use the drive thru....well that would work, except in the time I parked and walked up to the doors, 5 new cars went into the queue at the drive thru.

I know how much it sucks to have people come in 5-10 minutes before closing...but this was literally over 2 hours before closing and someone takes it upon themselves to close the doors early and not post any sort of sign explaining why?...