Dairy Queen (Treat) — Restaurant in Fairfield

This place is disgusting. I spend 50$ here and after what I experienced 2 weeks ago, I will never return. My mother is the one that always goes out to buy everything, this day I decided to go (first time) so I wasn’t to sure how it worked. I ordered what I ordered which was 46$. Complete chaos. The system is not so smart. Apparently you order you order at the tiny window, step aside while others are taking other people orders, once your order is up that’s when you pay. Anyways, we were stepped to the side for 5 minutes which I feel is a while to wait for ice cream, this young woman with red hair takes a customer that came way after me order & placed it on the counter. She ordered exactly what one of the items I ordered so I grabbed it (again I didn’t know how this worked at the time), and immediately and disgustingly the employee with red hair said “that’s not for you.” & looked at them woman and gave her a big smile and told her it’s for her. As if she’s trying to belittle me. I told the employee it’s not that serious, you could’ve politely told me that it wasn’t for me and it could’ve been the end of story. The customer was very nice and told me to take it but I refused because of the disgusting and looks the employee was giving me. I forgot to mention when I grabbed the ice cream I handed it to my son because that’s what he ordered. Instead of the employee seeing a kid excited for his ice cream have it, she did what she did. I mean, I felt after waiting so long and this person just practically came that it was mine. The employee continued to prepare other peoples order and kept looking bad staring at me with the dirtiest look. I’m with my two kids, what you’re not going to do is try to embarrass me and try to intimate me. I told her idk what she keeps looking at and she eruptly laughed in my face. I mean honestly, all of this over something so small. Ridiculous. Once I left I sat in my car and observed all of them standing around laughing joking about the situation and I knew they were because they kept looking at my car and doing this. It honestly felt like I was being racially profiled. Let’s not take care of the mixed family that just spent 46$ And give all the attention to the white women who just spent 3$. Seriously I will never come back here. It’s not worth complaining because they reply with the same robotic paragraph all the time. Teach these young people you have working in your establishment mannerism and compassion. It really looks bad. She should not be working in any job involving customer service. Also I noticed all the employees care more about socializing and talking amongst themselves then helping customers. They also do not greet you. When you walk up to the window it’s “what can I get for you?” Not a hi how are you today. Shame on you guys. Outside of the ice cream shoppe is...

NEVER AGAIN GOING THERE. What a way to ruin what should have been a beautiful Saturday family outing, 9/25/2021. Saturday is our family 's burger and ice cream day; and today, we decided to go to Dairy Queen in Fairfield. While I was ordering thru the small counter window, another sales staff called another customer in line and then the manager called a third one in line - all of us being serviced through a small window. They were entertaining and taking orders of three customers at the same time. I asked them to please wait till the other customer leaves since we are still asked to social distance. And rudely, the manager says to me, they are not doing anything wrong. She was not going to listen to my request, which was to please finish taking and filling my order before calling another customer to the window. Well, what do you know, 2 of the 3 orders were wrong and my order which was something I regularly order from Dairy Queen was a Pineapple-Banana Blizzard was not what I got. Instead what I got was vanilla ice cream blended - really with scant pineapple and no bananas. Both me and the other customers got to talking and we were both astonished how they were insistent in entertaining multiple customers thru a small window at one time. We could not socially distance at all. I was so disgusted that when I told them that my order was wrong - they were still piling up the customers that they could not attend to me or hear me... so I simply left my order without eating and left. Sorry Dairy Queen Fairfield, you will never see us again come to your store. And yes, I will report you to the...

If I could give this location a zero, I would. Terrible customer service !! Very slow service!! There’s only one person doing orders but they have like 20 employees there! Not to mention the amount of anti blackness at this location. They treat black customers different from others! I was questioned about my ice cream, a receipt was asked for and the workers acted like they did not want to remake my order! However, when a white guy came in to complain about his incorrect order, they allowed him to keep ALL of his blizzards for FREE, no argument, no one asked for his receipt and they remade his order. Whereas with me, a black woman, they threw my incorrect blizzards away and gave me attitude about remaking my order. How rude. The female manager and the black girl with braids did not give good customer service at all. I hope one day someone treat you like how you all treated me!!! Not to mention, this was my first time ordering from this location and my order was wrong. Everyone in line was getting wrong orders! This place is very unorganized. This reviews on here are probably fake bc everyone outside was complaining about their SLOW service and their...