Imo's Pizza — Restaurant in Fairview Heights

It all started with a phone call at 9:11 pm cst as per the sign on the drive or pick up window, orders had to be either placed inside or called into the restaurant. After several questions to which I was given answers, I placed an order specifically for a chef salad (1/2) and a roast beef sandwich. The roast beef sandwich was to be hot, served on grilled bun with meat and cheese. Nothing more. No complaints on the prep of the 1/2 chef salad. I was told the order would be completed and ready for pick up in 20 minutes. Not a problem. At 9:32 pm, I drive up to the window and ask for my order. I then paid for the order via debit card. (Time of the transaction on receipt) There was a wait at the window for perhaps 2-3 minutes when I was told it was going to take another 5-7 minutes for the roast beef sandwich. I was asked to pull around to the front and someone would bring the order out to me. Once again, not a problem. I patiently waited the length of time I was told it would take, but no one came out to my car. I followed up with a phone call from my car at 9:49 pm requesting the status of my order, to which I was told it was just coming out and that someone would be bringing it out. Once again, I patiently waited until the order was brought out to me and ended the encounter politely with a thank you. However, I get home with the order and to my dismay, the sandwich prepared was full of peppers. It also had to be heated up in the microwave because the sandwich and was not hot!! I proceeded to call the restaurant to express my dissatisfaction with the order, but due to the time I called (10:15 pm) no...

UPDATE: Natalie the day manager has restored my business with Imo’s!! This WAS A 1 star review changed to 5 STARS all thanks to Natalie’s stellar attention to detail, knowledge of her product & ability to restore an entire family of customers. She is the example everyone in the service industry should aspire to reach. Natalie is simply exceptional with her diligence to provide satisfaction. Thank you ever so much NATALIE!! We will continue our patronage of your establishment!! What a TERRIBLE PIZZA & service!!! The manager was unprofessional & rude. I called to let them know my pizza was over cooked, poorly made!! He tried to tell me when I should call in if a pizza is not quality. I advised I had not had one before this horrible & he was making excuses as to why the cheese was over cooked & how no one else had complained as evidence that mine was fine, the customer must be the issue. What a horrible representation of a pizza as well as services. Even though I told him I did not want another pizza he did not offer any reassurance of better service in the future. Please choose another independently owned Imo’s. No business is perfect that you will not do your level best to create a stellar opportunity for...

We ordered the Square Meal Deal...Large 2 topping pizza & double order of toasted ravioli. I know Imo's crust is thin and crisp and the provel cheese is creamy...Our order was terrible! The pizza crust was overcooked, the edges almost to hard to bite and there was nothing creamy about the cheese. It looked & tasted reheated. The ravioli was overcooked as well. Again you could hardly bite the edges. It looked & tasted reheated also. I called to let the manager know how his food was going out and he was not concerned at all. He simply said "Well I'm Sorry". I said I wasn't wanting a refund or anything like that. I just felt he wouldn't want his resturant sending out substandard food. Again no concern. Just oh, sorry...We...