Tilly's Tea Room — Restaurant in Fishers

this is the first review I have ever left. but I was just so disappointed with the service. I made a reservation ahead of time for a party of 9. they told me they could accommodate us at 11am. they asked if we wanted to do the afternoon tea, which is where they would have everything set up all pretty when we got there’. It was an extra $10 charge per person. we did it. they told me they’d send over a contract. It took over a week for them to send, and after checking my email several times I got a call the morning after the evening they sent it, she told me I needed to fill it out immediately and send it back because ‘they were turning people away’ to save our table. I looked at the contract and the numbers were wrong for how much I owed them. She had to resend it. when she updated it and called back she let me know that we would need to leave by 12, bc they booked a party after ours, even though our contract was for 11-1. When we arrived there was nothing on the table, and not even the correct amount of place settings were set. they brought out the food, but the tables were so small there wasn’t enough room for the trays, tea pots and our plates, everything was extremely crowded and uncomfortable and we were even sharing the trays between 2 people. They website said each person would get their own pot of tea with the package we ordered, however, they told us we would have to share two pots for the table of 9. despite the fact she said she had turned parties away to save our table, there were 2 tables the same size as ours empty the entire time we were there, and an entire empty room as well. I told the manger that we had enjoyed ourselves but that I was disappointed that we had to pay an extra $10 for set up when nothing was set up. she claimed they had everything ready for us. and I said well next time I don’t think we would do that because it wasn’t worth the extra money, we would just order on arrival and she insisted I would have to pay ahead of time for the set up no matter what because they squeezed us in. And I pointed out that there were plenty of empty tables, and she then responded because we had children with us that it was difficult with ‘all the moving parts’. She never apologised for anything. And she made an excuse for everything, and then blamed my children, who were well behaved the entire time and caused no extra work for them. I was very very disappointed. Such a bummer because I...

If you only want to know the quality of food and atmosphere I will start with that first. Tea was good and food was fair. We frequent tea shops often across the country and it wasn’t bad. Fair at best. Very limited tea options but tea was okay. Honey packets were a little tacky. For the price would’ve liked sugar cubes as well. Now to customer service…Treated our granddaughters 7&8 to princess tea for the first time. They were excited and dressed the part with princess dresses and all. We ordered two afternoon teas and a princess tea, an easy $150 bill! The manager a black woman wearing a hat with a bad wig initially refused to serve the children the decorated tea cups which we requested to commemorate their first real tea experience. My husband and I were fine with whatever cup they wanted to give us, we just wanted it to be special for the girls. The woman openly showed her annoyance at the request and told us no and sited that they were for private party’s! Not sure what is considered a private party considering there was no “private area” for guest, and half the restaraunt was empty! We talking two tea cups! We can appreciate the rules but the attitude was crazy! Never going back. Spend my good money elsewhere. Have to give a shout out to Holly who was amazing and made the experience what we wanted it to be for the girls despite the bad wig hat wearing woman being negative. Our waitress was also very very sweet! She was fairly new and kept her composure very well despite the back and forth about the cups. Overall, quaint nice spot, average tea over priced and overall nice team despite the bad wig...

We visited Tilly’s Tea Room today, and overall we would give it a 4/5. Per a previous review, it stated issues with parking. There is a parking garage connected directly to Tilly’s and it was a short 3-4 minute walk without needing to cross the usually-busy 116th street.

We chose the English breakfast tea and loved it! The reviews regarding the packaged honey were in fact true. I wish it was presented in some sort of a dish with a honey stirrer just to add a little bit of a fancier vibe. Starting from the bottom of our tower to the top: Egg salad sandwiches- 5/5 DELISH!! Chicken salad sandwiches- 5/5 (this was our fave) Cucumber and cream cheese sandwiches- 2/5. I wish there was more cream cheese and less cucumber- also served on white bread. That could be a personal preference, but I couldn’t take more than one bite. Scones, clotted cream, lemon curd- This was a star of our meal! The scone was dense yet moist and paired beautifully with that to die for clotted cream. Desserts….. 1/5. This needs some WORK. This could just totally be a preference of desserts, but these were a miss. We tried each one at least once and didn’t want to finish any of them.

Overall it was a great experience and we will most likely be back! I wish there were just a couple upgrades to make it feel more luxurious (sugar cubes, honey with a stirrer, etc.). Thanks for...