Bavaria Sausage — Restaurant in Fitchburg

Ordered over $250 worth of products on 6 May 2025. Shipped 12 May and on 14 May FedEx ground showed package as: Unable to deliver - Damaged package. Immediately contacted them on 14 May. After multiple attempts at calls and messages they finally answered the phones. Johanna in accounting said that they would have to file a claim. Today is 23 Jun now and I have been trying to resolve the issue by either them sending a replacement or refunding my money. They have done nothing. Called Fedex today as well and was told that the sender has to file a claim and according to them Bavaria Sausage has not done this. Kept calling and calling and finally Joanna answered. She tells me that she called and left message, which is impossible. My answering machine is full and I have caller ID and nothing shows that she or anyone from Bavaria Sausage has tried to call me. Also no email received. When she finally answered, she tells me that she can refund about $128 out of the $250.65 I paid. This is the worse company I have dealt with. Their customer service is absolutely horrendous. It takes persistence in calling over and over to get them to answer their phones. The only number I had luck with is the accounting section. The other extensions just never answer. They have done nothing to help resolve this although I have contacted them many times since I made the order on 6 May 2025. Has been almost two months and have nothing, no products and no refund and then to top it off I get lied to. They do not care for their customers. Beware of this if you are ordering online to be shipped. They will do nothing if items are never even delivered. Piss...

DO NOT ORDER PERISHABLE SHIPMENTS FROM BAVARIA SAUSAGE. It's a shame to caution this because the products themselves are great. But the fact is that you are rolling the dice on getting your perishable products in safe condition. I ordered 300 dollars worth of sausage from Bavaria Sausage for an Oktoberfest party. As per instructions on the website, I made sure to order it with 2-day shipping. However, FedEx delivered my shipment late, on the third day. I opened the package within 5 minutes of it being delivered and all the sausages were outside the safe temperature range, and thus not safe to eat. I contacted Bavaria Sausage, and they said they would give me a partial refund on the product itself "as a gesture of goodwill" but would do no more for me because, though I ordered 2-day shipping, apparently FedEx gives itself 3 days to complete delivery, an important fact that is NOT made clear on Bavaria Sausage's website. They claimed that because they DO say on the website that they are not responsible for weather events (apparently my shipment was delayed because of wind), they were not under any obligation to refund my order. However, it is my feeling that if they know that 2-day shipping doesn't actually mean 2-day shipping, and they do not pack their perishable items to last through 3 days, they should make this clear on the website. The fact is that if you buy perishable items from Bavaria Sausage, you may be paying a substantial amount of money for food that you will have to throw away. And Bavaria Sausage will tell you,...

The employees are rude,give wrong information on how things are sent also after you pay them to ship they don't give FED-EX or any information US MAIL Information.So you have no idea how it's being shipped an then expect you the customer to contact US MAIL or FED-EX to get information no possible way.Then they say what can we do better?????????????What with no tracking number.....How????This is wrong in so many ways.Suprise family member look for your surprise package.The ex owner Judy sold about 6 months ago so the new owner SCOTT STOWELL under his control is ruining a family owned an operated business, SHAMEFUL.He threaten lawyers would rip me apart SCOTT the IP guy an owner of a business of sausage an cheese.Not I'm sorry will try to help you ,no first LAWYER was going to ripe into me,WOW!!!!!

Simply wanted to get information on order because on back of recipes it says call in 10 days if haven't received.Going on 13 days.Then fix it your self you call US MAIL or FEDEX.I don't not recommend ordering from this place .They have so many complaints after looking into deeper.Rip me for a $60.00 basket ........WOW.I feel bad for the guy if he can't talk to people with respect an dignity.If he keeps this behavior up the store will close.The poor family that sold it to him ruining a life's work.SHAMEFULL of the family that's name is associated with him an bad...