Chipotle Mexican Grill — Restaurant in Flagstaff

Wow! This location is awful. I frequent Chipolte throughout Arizona and California (some of the busiest locations in southern California) and have NEVER experienced poor customer service as I did at this location. It WAS a busy Tuesday evening, since it was peak dinner hour but I've certainly frequented busier locations throughout the PHX and Orange County areas and NEVER saw a Chipotle in the condition that this Flagstaff location was in; trash piled high, tables that had not been cleared or wiped down, chairs in a state of disarray, soda fountain area hadn't been wiped down or restocked. I ordered, proceeded to register and paid using 2 Chipolte gift cards. Something went awry with the gift cards and the cashier asked another cashier for assistance. My receipt displays the name Daniel (transaction #530 on 4/22/2025) but I'm not sure if that is indeed the name of the cashier or the employee that was trying to assist the cashier with modifying her error with the transaction. The original cashier was NOT rude towards me, she was simply flustered and apologetic by her own error. What WAS rude was the employee assisting her. She was treating me, the paying customer, like I was the reason for the problem and for holding up the line that was rapidly growing longer as she tried to modify the error. Somehow, she got it resolved and threw, and I mean THREW the cups and receipt into bag then shoved the bag at me; no apology, no thank you for my patience or my business. Definitely won't be returning to this...

Been going to chipotle for years. Sadly the flagstaff location doesn’t measure up. Katy time I was there the staff wasn’t very friendly except tjr guy that greeted us. They were waiting for the meat to be made and the staff just stood there letting the line pile up behind me when the cook had meat ready. The girl let my bowl sit there getting cold while waiting for the meat and looked really annoyed when I asked for a fresh bowl (I hate cold food). Then they were out of cheese. ??? Out of cheese? Really??? They were rude about it and had no sign posted or anything. No apology for the inconvenience. I got extra sour cream instead. I sat down to eat my food and it was so soupy. Not sure if it was because sour cream is runny or they gave me bottom of container beans that had way too much bean juice. Then as I ate my meal, I had more fat and gristle in my meat than I have ever. I was considering complaining but the staff were so unfriendly and appeared uncaring that I just left.

I had come a few weeks before. The food was better but they had no iced tea and there was trash on the floor.

Flagstaff chipotle, up your game please. I love chipotle but hesitant to go. Picture below is the fat and...

We came to eat dinner tonight. We ordered and got our food and drinks and were ready to sit down when we noticed the majority of tables were dirty. We looked at the seats and the floors and they were worse. There was rice all over the floor. The Place was very slow at the time and there were several workers standing behind the counter just talking and waiting for someone to come in. I asked if someone could come clean a table for us. They all looked irritated for me even asking. One young lady did get a rag and went to go "clean" off the tables. I put "clean" in quotation marks because she didn't use any kind of cleaner and she didn't even clean the tables. When she was done there was still small bits of food and stuck on parts that would require a couple seconds of scrubbing. After she was done she walked back to where she was before quickly and with an attitude. The food tasted good. The service and the atmosphere were horrible. I ended up cleaning the table and seat we sat at with a clorox wipe from my purse before we sat down to eat. I like the food at Chipotle but I don't know if I'll be going back to this location. It seems like too much of a bother for them to do their job which they didn't even...