Bun Huggers — Restaurant in Flagstaff

My family and I grew up going to Bunhuggers, we loved it! Always looked forward to great food and a great family atmosphere! It’s sad that I have to come on here. Yes under new management/ownership, the changes made make me not want to come here. They took my 2 favorite meals off the menu, the Sonoran steak sandwich, along with the fiesta chicken sandwich. Not only that, the service was terrible, we walked in and had to use the self service ordering device not greeted once.(also not able to pay cash if I wanted to). Because the 2 people working are too busy trying to keep up with cooking orders on a slow night! Would hate to come here on a busy night! They cut corners and I can tell, as a former employee and avid foodie. They changed all the wrong things under new management. Bunhuggers used to be infamous for their charcoal broiled burgers that were hand made patties every day, well I’m here to tell you, you will not get a charcoal broiled burgers here, they replaced the stove with gas burner stove. The plate my burger came on is almost smaller than the burger itself, you don’t even want to get me started on the food, the buns are smaller than the patties, they are also not soft. The fried zucchini is frozen, not hand battered, they used to have own topping bar, which was wonderful. It’s gone. Everything used to be made fresh, fresh patties in the morning, fresh cut French fries from potatoes, pickles, they were cut fresh, tomatoes, cut fresh.. who knows here anymore. Don’t bother unless you wanna wait 45 minutes+ for 3 meals and spend nearly 100$ in the process. I knew almost every worker in here for 10 years. They let them all go. Not a familiar face in sight, I presume so they don’t have to pay these college kids anything but minimum wage. I’m not usually one to write reviews but I had to when it comes to a restaurant in the home town that I used to love coming too. This is no longer a bucket list place....

I was sad to see that this restaurant has made some changes to it’s original set up. As we walked into the bar /lounge to grab a drink and a burger we were not greeted at all. We finally inquired if we could sit in the bar but order a burger in which the bartender replied “I think so” and then continued to not serve us (we were seated in a booth). After a minute or two, I asked if we could walk to the restaurant and bring a drink to the other side, she did say that was ok but again, didn’t offer to assist us. (Very weird) When we walked to the restaurant, we again, we’re not greeted. As a matter of fact, there was nobody even in the restaurant. We looked at the menu for a while, and then somebody finally came in from the outside. At this point, the staff was friendly, although the person taking our order didn’t know answers to simple questions about the menu. In the end, the burgers were good. The zucchini is not as good as I recall it being (seemed to be a frozen dish as opposed to the fresh product it used to be) and the fries have changed, but they were good. The burgers themselves were fresh and prepared well. The service just lacked completely. We both assumed that this is a new staff under a new owner and just need some time learning the menu etc. Hopefully...

Arrived as a family of 5 to grab some "charcoal broiled" burgers. What we got was 2 burnt ones, 1 raw one, over fried zucchini and sweet potato tots. My kids got chicken nuggets and a hot dog...chicken nuggets were the frozen kind and heavily over fried and the hot dog was this pathetic thing on an old bun that was hard as a rock. There is no quality control and simply put, the cooks shouldn't have been back there. I know this place probably gets tons of business because theyre right off the main street, but at $14 a burger (no sides), you'd expect them to actually care about their food. After telling them about the burnt burgers and the raw one (not to mention the pinch of grilled onions they added for the dollar upcharge) the cook went back there to remake them and after waiting a good amount of time I went to check in and saw him cutting them open to see if they were done....USE A THERMOMETER IF YOU CAN'T TELL! Don't cut open a burger fresh off the grill because you cant tell if its done or not. Probably the worse thing you can do to a hungry family is serve them terrible food at a premium price...only thing worse than that was trying to do it again during the same trip. We got a refund and were...