While traveling to California, I landed in flagstaff 28 hours ahead of my departing train from the attached Amtrak station. The visitor center and Amtrak ate a connected building, that share the restrooms and sitting area but the hours of operation coincide.. Amtrak closes at 8am and the visitor center opens at 8 am, then close at 5pm, and Amtrak opens at 5pm. This actually was very good for me, as it gave me access to public restrooms all day which were beautifully kept up, snelled great and were spotless. The employees at the visitor center were friendly, helpful and offered whatever assistance they thought I would need the shoe time I was there.they gave me water, let me keep my luggage inside when a rainstorm broke out unexpectedly. They struck up conversation with me at any chance they could, and helped a very long, problematic, and lonely layover very tolerable and even enjoyable. They definitely made the wait go by quickly and less painfully than if they hadn't been so helpful and attentative.. Thanks to all the employees there who helped me and my little service dog feel as comfortable and relaxed as...
Read moreMy wife and I visited the center today Nov. 12 at 12:50 pm. We entered the facility to find three ladies sitting behind the counter, one looking at food on the computer, one looking at another computer, and one was unwrapping products. We walked around the entire counter and store looking at merchandise and brochures. Out of the three employees, not one bothered to look up at us, greet us, or ask us if we needed any help! We were never spoken to and came within two feet of the center counter around all sides. I find this not a good impression of a "Visitors Center". The place was nice and well stocked, however, in my opinion, if you are in the hospitality business, and particularly in a "Visitor's Center" you should be kind, welcoming and helpful. Left a bad taste in our mouths for the area. Whomever is in charge should train these ladies to be more engaging with the visitors and helpful. With that said, the town is really nice and has a...
Read moreLoved this little Visitor Center. Has a great selection of tourist souvenirs and gifts. The Visitor Center is located inside the old train station. Cargo Trains pass through right by it all day long and Amtrak at nights. As a parent who often thinks about safety and if I would go somewhere with my kids, I was surprised how close the tracks were with no safety barrier that would stop a child from running into the tracks. I would imagine parents would be careful but kids are fast and all it takes is a second for a kid to get away. The craig train came in so fast and it isn’t very far from the building. It was very cool to watch and fun to photograph. Just surprised there was no barrier or railing of some sort.
They had so many brochures and magazines about all the different sights you can go see within a days drive in many different languages. The staff was...
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