Western Alliance Bank — Local services in Flagstaff

After just recently signing up, I am not impressed by this bank so far. I went in person to this branch to set up my account. At that time I was informed that I would receive an email informing me how to get online banking access. A week later I called this branch back wondering if the email got lost. On the phone in 30 second conversation, I was told I am a liar and that is not what occurred. The manager proceed to be rude when I expressed confusion and gave me a number to call. (talk about sketchy) Luckily she transferred me to someone who I expected to speak with, someone kind, courteous, and helpful. With the multitude of options available, I would be banking with someone else if I could. If the branch manager is rude, what else can you do when more urgent matters arises?

The first job of a bank should be being clear, the second courteous. This...

This branch invented customer service. I do like banks in general but I have to say this location always makes me feel like I’m home hanging out with my friends. They know what they are doing and get you in and out. Rhonda is my best friend there but I have to so they never have a bad hire. I’ve seen a few people come and go and they always choose the nicest and smartest people. I really love them here and would recommend anyone to bank here. If you need help go in you...

We have been with Alliance Bank for over 20 years. They are always professional, and have provided service beyond what you would expect from a major bank. Every time I have had an urgent situation or need, its nice to be able to call Katie Nelson at the Flagstaff branch and get customized service quickly. We have been very pleased with everyone we have dealt with and that is why we will continue. They are simply the best and I highly...