Wendy's — Restaurant in Florence

I recommend you go somewhere else between the hours of 10pm-closing cause what you get isn't worth the wait. My son just got off of work and was hungry and Wendy's was the only place open and close by at the time. So we go thur drive-thur and place our order and was ask to pull too the second window. We paid for our food the lady at the window gave us our drinks and told us to pull forward that our food would be right out.. while we was waiting three cars pull up behind me paid for their food and was pulled over to the side in a parking spot a African American woman came out the door with a bag and drinks and I thought it was our cause we had been waiting 10 minutes or more for our food.. She said it belone to the parked car. When she came back she was say they was short staffed and people was upset about the wait.. We was still waiting now it's been past 20 mins or more and she came out again still not our food. The lady in drive Thur was no at all friendly, looked like she hated her Job.. she brought out our food and out of our three fries only two of them was okay but the other well here is a picture you let me know. And we was missing a 10 PC nugget. Told the lady and she brought us out a bag of cold chicken nuggets.. I ask her if I could get hot fries she was very bothered and said " Sure if you want to wait" I then waited another 10 or more minutes and a order went out in front of us.. I will never ever be back to this place ever again and I will go to Taco Bell from now on.. Do not waste you time or money on this place.. Very rude employees and not at all professional at their jobs.. Do yourself a favor and eat at home this isn't the place.. We order our food around 10:35pm and left Wendy's at 11:20 something.. Also they need to dress better the uniforms was horrible not what you wear in public just a very gross 🤢🤢 place the employees looked dirty.. Do better people...

I usually love the food and atmosphere at this Wendy’s, but today was frustrating. I was in a rush to get to a meeting and sat in the drive-thru for so long without a word, I thought they’d left. I understand sometimes computers cause delays, but when I finally asked if they had time for me, the girl said, “No—but I’ll help you anyway.”

I went inside, explained I was in a hurry, and still had to repeat my order because it wasn’t listened to the first time. I spelled it out calmly—and they laughed. Not sure what was funny, but it didn’t feel respectful. I tried to smooth things over but the manager accused me of yelling at her on the drive thru and even though I’d already explained that I was just trying to go elsewhere, it didn’t seem to be understood and they just treated me like I was the one with the problem. I suppose I’ll find somewhere else for breakfast which upsets me because of how much I enjoy the food and meat, but it would just be uncomfortable now to return.

I still like this location, but today’s experience really...

I understand they were busy and it's late at night but that's the job. The cashier was very nice as always, but my food was awful..I got the BBQ chicken and the chicken tasted undercooked and grizzled. So after my first bite I put the sandwich down and my eyes light up. I thought a slug was sticking out of my sandwich! However it was just a really burnt french fry. I will post a picture. Then I wondered how it got there, what are the chances that would find it's way in a sandwich? The woman who took my order (not the cashier.) Had a bad attitude and made us feel like we were inconveniencing her when we placed our order. I believe this burnt french fry was put there on purpose. Also I asked for no pickles, she thought I said no onions. I corrected her and when I got home my sandwich also had a RIDICULOUS amount of onions on it, also I believe this was done on purpose. I for one will not be going to Wendy's again. I suggest if you go there at night and the staff is mad go somewhere else there might be a surprise in...