LongHorn Steakhouse — Restaurant in Florida

I was at this location last night for dinner @ 7pm. With my wife, my mother, and stepfather. We were celebrating my mom's & stepfather's birthdays. The main issue we had with All the food was CONSISTENCY. From quality, to cook, & taste. Some items were very good & some Inedible.

1. Texas (special) Margarita: (I had 2 & neither were well balanced. The 1st was strong, very sour heavy, & had a lime. The 2nd was very weak, watered down, & no lime)
2. White Wine Glass / Bottle Beer: (Just Fine)
3. Bread (Very Good)
4. Onion Petal App: (Cooked fine but Seasoning Salt was Very Heavy Handed on half the dish. Unfortunately it wasn't as easy to just eat one half because it was mixed throughout. So it was like Salt Roulette!)
5. White Cheddar Mushroom App: (Very Good)
6. 3 Side Salads: (All Very Good)
7. 2 Loaded Baked Potatoes: (Both Very Good)
8. Rice Pilaf: (Bland & luke warm. Replaced with a Sweet Potato)
9. 2 Baked Sweet Potatoes: (Both Very Good)
10. Grilled Mushroom Side: (Nothing "Grilled" about them. Not even Fresh Mushrooms but instead Canned mushrooms. Heated up in a microwave & arrived barely warm)
11. Asparagus Side: (Cooked well & arrived hot. But Very Greasy & sitting in a plate of oil)
12. Brussels Sprouts Side (They were crispy but undercooked & still hard in the middle. None of that mattered because they tasted DISGUSTING! They had a weird off taste, kinda asian - kinda vinegary - kinda sweet. Sitting in a bowl half full of oil at the bottom. 3 of us tried them, we all eat them regularly, & we all spit it out!)
13. Lobster Tail: (Cooked well, good temp, & good taste)
14. Last the STEAKS: (First off we All ordered our Steaks Medium. For which they have a pictures & written discriptions at the table! "Warm PINK Center". I got the 9oz Filet, wife & mom 6oz Filet's, dad big Porterhouse. My 9oz was a little over Medium closer to Medium-Well. Dad's Porterhouse was Perfectly Medium. Wife's 6oz was Medium-Rare sitting in blood. Mom's 6oz was just RARE. They then took & re-fired my wife's & mom's steaks & when they came back. My wife's was Medium now. & My mom's was now Medium- Rare! The manager tried to claim my mom's was Medium eventhough it was still Red & that my wife's was now Medium-Well actually lol. So she said if you want a completely new steak you need to order it Medium-Well if you want it to look like my wife's did NIW, so she did & it came back out WELLDONE! And by the time it came out again. The rest of us were all done with our dinners! I will say All the STEAKS were seasoned well & tasted good. But the inconsistent cooking & need for multiple re-fires & a manager with No Concept of what properly cooked Medium Steak should look like at a Steakhouse with pictures on the tables. Is frustrating & disappointing to say the least.) I don't believe with All the Other options to eat at in a Restaurant & Steakhouse heavy area like Sarasota. We will be returning. *Total for dinner for 4 was $200 before tip w/ only the Brussels Sprouts removed. We tipped 25% because our waitress was very good & apologetic & agreed that the Manger didn't know what she was talking about in regards to Steak...

Dear LongHorn Steakhouse Team, My family and I have been loyal guests of LongHorn for over 25 years. We originally visited the North Attleboro, MA location on Route 1 every Friday without fail. When we moved to Bradenton, Florida five years ago, we continued our tradition at the Sarasota location, and more recently, have become regulars at your new Bradenton (SR 64) restaurant—visiting once or twice a week. LongHorn has always been our favorite spot, which is why I’m taking the time to share some feedback about a recent experience that left us disappointed. On Friday, August 7th, we had friends visiting from Italy who were excited to enjoy a good steak. It was raining heavily, and the Bradenton location was extremely busy, so we decided to head to the Sarasota restaurant, where a table was available immediately. As usual, I ordered a Stella and a Jack Daniel’s Tennessee Honey—my preferred drink combination. When our food arrived, I requested another round. However, I was served straight whiskey instead of the Jack Honey. I politely asked the server to correct it, and he explained they didn’t have the key for Jack Honey, which I understood. He returned with what was supposed to be the corrected drink. Unfortunately, it became clear after a sip that the original drink had not been replaced but rather mixed with Jack Honey, resulting in a poor-tasting drink. It was quite disappointing, especially given the effort we make to dine regularly at LongHorn and the amount we spent that evening. While we understand that occasional issues like undercooked or overcooked steaks can happen, this experience stood out as particularly frustrating—not just for the drink mistake, but for how it was handled. I share this feedback out of care and appreciation for LongHorn. It’s truly our favorite place, and we want every visit to live up to the high standards we've come to expect over the years. Thank you for taking the time to listen, and we hope this helps improve the experience for loyal guests like us in the future. Just a quick thought — if someone is still wearing a mask today, it might suggest they’re not feeling well. And if that’s the case, it raises concerns about whether they should be working in food service or customer-facing roles while sick. Just something...

This was the disappointment of a lifetime. We have been customers of Longhorn for many years in our home town in Georgia. We just moved to Florida and although it wasn't close to where we lived, we decided to go have a night out at the Longhorn in Sarasota. Big disappointment. I had ordered my usual tenderloin filet, medium cooked. When I got it, it looked like it COULD be a filet, but it was about half the thickness of the ones I had had before AND also about half the thickness of the picture on the menu. It was also almost well-done. I called the server over and he agreed on the well-done part. When I asked about the thickness, I was told that they "HAND-CUT" their filets so it may not look like the picture. REALLY? So you cut them 1/2 the thickness to make two steaks instead of one?! How cost-saving for the restaurant! So, sent it back and got the other one and it was cooked correctly. However, it was not tender AND I ordered according to the "advertised" picture! For them to make an excuse is not acceptable to me. Not only that, but the manager(or assistant manager) was at the booth behind us asking if they were enjoying their meal and I watched as she glanced our way, while I was explaining my dilemma of the thickness to the server, and then WALKED THE OTHER WAY!! Never even offered to address OUR situation! I only ate a bite of it since my spouse was about finished at this point, so we paid the bill and left. Yes, I know. I probably shouldn't have paid for it. However, WE WILL NEVER GO THERE AGAIN AND I HAVE TOLD EVERYONE I KNOW ABOUT THIS EVENT. I could have forgiven it if it had just been addressed by the manager and I had been offered another choice. I don't usually give bad reviews on restaurants because there are so many variables. But a manager not addressing a customers dilemma just shows what is acceptable at that restaurant. And I don't accept that. There are too many GREAT restaurants in our area to have to put up with excuses and bad behavior...