Panera Bread — Restaurant in Florida

I just got the Sip Club Membership and have been getting my daily cup of coffee at the Jackson Hospital location. Today, I went to this location early in the morning because it's located by my house, and what an awful experience I had. I go in and notice someone behind the counter, she heads to the back to continue prepping. I wait for her thinking she went back to finish what she was doing. After a few minutes, I started calling out, "Good morning, Hello, excuse me honey, can you help me" after ignoring she finally answered rudely: "I'll be there in a moment" '. The manager comes out rushing, I explain to him that the staff was ignoring me". He doesn't acknowledge my complaint, and acts as if I'm inconveniencing him, I ask for the sip drink he hands me the cup and rushes back.

I don't ever want to come here to be treated like I'm bothering the employees. Why are you open if it's such an inconvenience for you to hand a cup so that a customer serves her own coffee? And the manager of all people to be so unwelcoming and have no customer service etiquette was appalling to me. I'm definitely rethinking...

This is the worst Panera that I’ve been in my entire life, and I’ve been to many Paneras in 43 years, the food was cold, the sandwiches totally discombobulated and messy, the service was terrible. The music is super loud and you can hear everybody chitchatting and laughing in the back, but nobody’s paying attention to the order Pick up, I was standing outside for 15 minutes and the attendant was coming and going not making eye contact because she had AirPods on. I kindly called out for her many times, and she ignored us. So after paying $40 for one half sandwich, one full sandwich and one bowl of cold soup and blackened avocados. I’m pretty dissatisfied Specially, when I know how good Panera is. This is A pick up only location, but I believe that if it was better staffed with people that do care about providing good service and properly prepare and pick the food, this will be an excellent place to eat. A complete disgrace for the...

This is a “To-Go” location, meaning all orders are takeout. The orders are supposed to be put on a shelf for pick up. This is my local store, and I have never seen orders out on the pick up shelf. Instead, I have to wait to be acknowledged by a staff member, none of whom pay attention to the lobby or the people waiting. I frequently see upset customers who have waited long to be given food that is ready. Also, the food quality is worse than other Panera locations.

It’s worth going to any other location for a meal, or one of the many other food options in...