Rita's Italian Ice & Frozen Custard — Restaurant in Foley

we drove from Florida to Foley, Alabama to this location because it was the closest the other closest location is an Orange Beach Alabama that I have been to quite a few times. This was my first time at this location with my family when we walked in there was no customers, and there was no employees as we approached the counter, a heavy set white girl who appeared to be possibly in her late teens, possibly 20s with brown hair and long fake eyelashes comes out, clearly annoyed that we were there, she gave the impression like we were bothering her or interrupting whatever she was doing in the back, she was just very rude. We were having a great day, enjoying ourselves and , even though she was rude, we overlooked it. She practically threw my money at me. She made my daughter and I wait to pay for hours until the rest of our family members finish placing their orders so clearly lazy. She did not want to check us out like you would normal customers , never heard of someone making you wait to pay until they’re done taking everyone’s order. Then she practically throws the money at me roll her eyes and walk back into the back room. We did not stay to sit inside. In fact, we sat in our car because it was just a better atmosphere than that, this was giving,. I understand that people have bad days, but there was just no reason for the way she acted now let’s move onto the quality of what we got. My mother paid almost 8 dollars for a plane small chocolate cone not a waffle cone just a regular basic nothing on it chocolate cone, I paid almost $18 for myself and my daughter Both of us got the same thing , we both got large mango gates, which barely had any of the ice cream in it. It was I would say 90% just water ice so just between the three of us we dropped almost $30 on subpar desserts with no extras and A person making them and taking our money with a major attitude and clearly did not want to do her job or be bothered by anyone, needless to say I will not be back. I would rather drive 10 miles to the Orange Beach location because that one has always had great customer service. and just FYI, the time that we went was around midday on May 17 Friday so FYI, if that same person that works there the heavyset white girl with the big fake lashes works during those hours. I would suggest not going maybe that’s why there was no customers during that time. I don’t know anyone who wants to go and drop that kind of money on a subpar dessert and get...

We are at a Rita's Italian Ice at a different location from where we always go. We were excited to be staying so close to a Rita's on our vacation and had plans to get our dessert here each day. The girl that took my order on the first evening we got here was making my gelati wrong. She's supposed to put the custard on the bottom before putting Italian ice in the cup. After I asked her, she looked at me as though I was crazy but she then was corrected by who appeared to be her supervisor or manager on duty that it was supposed to go on the bottom. She then started to dump what she already scooped in my cup BACK INTO the main container the Italian ice flavor is in that they scoop from to sell to everyone. After I asked if she was supposed to do that, her manager asked me "she didn't touch it with her hands". Yes, I know she did not touch it but I don't think this is professional protocol for when an employee makes a mistake to be putting it back. I'm not an idiot but I know that's against food code and standards or whatever it is!

I could only take 2 bites from my gelati as a matter of trust and professionalism. I eat out extremely carefully due to Celiac and although did not see the need to inform them because I already knew what I was getting for myself and my daughter was safe but after knowing that it's managed this way, I was completely turned off. Not to mention the tone in the supervisors voice towards me did appear defensive and rude, basically just unprofessional when it comes to running a place serving food and catering towards customer service.

I'm disapponted because after driving from Houston and being in the car iff and on for about 12 hours or so and I was looking forward to getting Rita's all day when we got to our final destination and was planning on getting it all 3 evenings here and I will not be back to this location while here in our vacation.

No doubt this was a violation of food safety regulations; I don't care that she...

I only came in here once several years ago for an interview. Was hands-down the WORST interview I've EVER sat for. The manager (or owner, unsure) acted like she had no time for me (even though the place was completely empty), didn't look at the resume I provided once, interrupted the interview several times to yell at the person behind the counter and complain that the movie on the TV hadn't been played, asked me if I have tattoos (we're living in the 2020s. If you can't see any tattoos and they aren't offensive, it's frankly none of your business how I decorate myself outside of work is my business and I cover my tattoos in formal functions anyway). I'm not exaggerating when I say that that interview was the worst one I've ever had. I've interviewed with US State Department Agencies, Universities, schools, restaurants, shops, and all other types of jobs and places. This one was the worst interview, hands down. I also watched the manager/owner repeatedly berate and yell at the person behind the counter (continuously interrupting the interview). That interview was so bad that I refuse to visit as a customer on principle. If you treat your staff like THAT, you do not deserve to be in business. You can serve the best custard on the Gulf Coast, in the country or in the world, but if you yell at and berate your staff like that and act like the people interviewing to work for you are not worth your time, you don't deserve my business. Period. I doubt this will ever change the owners/management's attitude, but I am posting this, years later because I don't just value the product/service a business puts out there, but I also care about how they treat their employees. Your employees are a key part of your business. I sincerely hope this business has done better since then, but the few times I've checked in since then has left me room for doubt on that....