Moonlite Diner

I hope it was an off night and that’s why it was so disappointing. My parents used to come to this place decades ago and we were craving a true diner experience. From the moment you pull up you know this place is a legit traditional diner. Our server was, distracted, to put it nicely. She brewed decaf coffee for our table that came out so strong that no amount of cream could mask the bitterness. My father had the grilled cheese and tomato soup which he enjoyed. That is where everything happy ends. My dad asked for his soup to come out first. I saw our order start to come out on the counter and my did still hadn’t gotten his soup. Instead of bringing everything out and saying “we tried to bring it out first but everything here is fast” they held our plates at the counter while the server brought the soup and went to the kitchen to talk with the other staff. After a few min they grabbed the plates on the counter and brought them to us. My mother ordered the breakfast wrap which has ribeye steak inside. The server asked her for a temp on the steak and my mother said medium rare. I thought it was odd they would take a temp for a wrap. And when it came out the steak was chopped up like a Philly cheesesteak and well done. That said, that’s how I expected it to be served in thin pieces. But why take a temp then? My husband got pancakes and eggs and the pancakes were microwaved. But somehow everything was cold? I ordered a side of sausage Pattie’s with eggs over medium and a side of sausage gravy. They brought my sausage gravy out with everyone’s meal, except my eggs and sausage. I waited and watched my family eat and my sausage gravy get cold for over 10 minutes. Pretty sure I’ve made eggs and sausage in under ten minutes so I guess they forgot my order? Why bring the gravy out then? I stood up to cancel the order since I take the longest time to eat. At that moment My eggs and sausage came as my family had finished their meals. My eggs were barely cooked with clear white goo on the egg white. No where near medium. Then to finish, we were handed a bill with an automatic 10$ service fee. As a former server, I know it’s not easy working in the industry. That said, if your restaurant has an automatic fee— maybe work harder to justify an additional tip! We gladly tip servers. That said, we really didn’t get good service. The bathrooms reeked of bleach to the point my husband had to go outside to get his eyes to stop watering. And our server was nice but not attentive at all. I won’t be back. I hope this place starts to focus on service because historic places need to stay in business. Sending some positive vibes to management!