Sushi Song - Downtown Fort Lauderdale — Restaurant in Fort Lauderdale

First of all I’d to start by saying I really enjoyed this place. The food was good. It was close by. It was great. Then we ordered a meal for pickup. We live about a mile away so we jumped on the bikes and skateboard and took a little trip over. Picked up the food. Came home. Ans realized we were missing an item. It wasn’t a big deal ans we would def live without it. But would be cool to not pay for something we didn’t get. So we called back and got Danielle. After explaining what had happened to her she said “well you can come back and get it now?” It was 8:30 on a Tuesday night. I’m up at 5:30 for work so tht wasn’t even a consideration for me at the time. And I expressed that and asked if we could just get it refunded to our card. She told me she couldn’t do that. So I said “it sounds like we have a bit of a problem then don’t we?” “How can you fix this” she then told me “I can come pick it up before they close or nothing”. This kinda upset me, she then told she could tell her manager and he could call me” but she wouldn’t tell me her managers name so I didn’t have a lot of confidence. She then told me that she gave me two options and I had to pick you or nothing. Now I was very upset said “how about these two options since you made the mistake, you can drive to me for free or refund my card” and then she hung up on me. I hope your experiences here have been far...

Average sushi. Service could use additional training. My husband, our 2 teenagers and 9 month old son stopped in to eat here and it is a small place, nice lighting and probably a place you would not want to bring your 9 month old infant. Ha ha. While we were all trying to decide what to order, one of the servers was on the phone with a customer who apparently had a problem with the way their to-go order was bagged. The conversation was held in the dining area which I thought was very unprofessional and afterwards she continued to discuss the customer's complaints with her other co-workers. Not sure if this place just doesn't have a private area for matters like these, but it should have been handled discreetly. The establishment seemed pretty clean, no food on the floor and no garbage on the floor in the bathroom. However, their table tops are sticky and greasy. Since I'm a sushi addict, I have been to many sushi restaurants. This one ranks at the bottom for me and I will not be returning. If you do decide to dine here, keep in mind that they add their own gratuity. Unfortunately, my husband did not catch this and added $10 more to the bill which was far from deserving of the dining experience...

To start the night I wasn't very impressed with their menu options. I felt that there are very few options with many of them being very basic, or really overpriced. I went with the sushi combo and the quality of the fish was good, the miso soup was very flavorful. The service was probably the biggest dissatisfaction. Every time we picked a food item he made strange comments on what we had ordered, couldn't remember who ordered what, and despite being told at the beginning that we wanted separate checks he put it all in the same tab and at the end when we got our bill after stating again that we needed separate checks he proceeded to say that what was easiest for him was to split the check in half. I've worked in food service before, and what is important if not what is easiest to the server it's what the costumer needs, not only that, but should have created separate checks to begin with to make it easier for him at the end to cash out separate checks. The restaurant is a small corner shop, with a nice...