Five Guys — Restaurant in Fort Myers

Man, has this place gone downhill... I first ate here two years ago, the place was packed and the food & service were both 5 star.

This time was different. Arriving at 1 pm, I immediately noticed the place was only 30% occupied. Strange, but no lines are a good thing, right? The cashier was friendly and helped me make sense of the photo-less, vague menu. After placing my order, I took a seat near the pick-up area. The layout of five Guys is open concept. From the dinning area you can see the entire kitchen/grill and employees as they prepare the food. Looking around I saw a sign that instructs customers to call the manager (A Tampa based phone number) if they have a problem.

Suddenly, I heard a woman (Who works behind the stacked drink lids) scream an insult at a customer! At that moment, I though they must have had an argument before I arrived. After observing the kitchen area more closely, I learned otherwise. Two of the employees (A man and the aforementioned woman) have a game they like to play. They each take turns screaming insults at departing customers, ratcheting up the volume and vulgarity in an effort to out-do each other.

Watching this fiasco, as I ate my $13 cheeseburger, I remember thinking: I would be embarrassed to serve this burger at a BBQ, never mind charging customers top dollar for it. To duplicate this burger, one would only need to buy a quarter pound of Sam's Club's lowest grade ground beef, form it into a hockey puck (No need for seasoning) and grill it to a gray colored perfection. To be fair, the fries were great!

On the way out the door, I received my insult from the woman: "Number 16 is GAY!". 16 being the pick-up number assigned to my order.

At the very least, these two are developmentally challenged. At worst, moles working for your competitors! If you are going to hire ignorant people to work for you, don't try to manage them from Tampa.

Good luck with this hot...

Even though the place was packed, I still received incredibly quick service, which was impressive considering how busy it was. The staff worked like a well-oiled machine, staying efficient and friendly throughout the entire visit. From the moment I walked in, I could tell they were focused on making sure everything ran smoothly, despite the crowd. They greeted everyone warmly, checked in on tables regularly, and managed to keep smiles on their faces while handling the rush.

As for the food—it was absolutely delicious! Every bite was fresh, flavorful, and clearly well-prepared. The attention to detail in each dish really stood out. You could tell the kitchen staff took pride in their work, ensuring the quality of the food didn’t falter even with a full house. The flavors were bold and satisfying, leaving me looking forward to my next visit before I even finished my meal.

I was especially impressed with how seamlessly they balanced the high demand without cutting corners. The food arrived quickly, perfectly cooked, and piping hot. It’s not often that a busy restaurant manages to maintain such a high standard of both service and food quality, but this spot nailed it.

Overall, this experience exceeded my expectations. It’s clear that this place knows how to keep customers happy, no matter how hectic things get. Between the exceptional service, delicious food, and welcoming atmosphere, I’m already planning my next trip back. This is the kind of place that keeps you coming...

Busy and a bit disorganized, the establishment was also a bit dirty during its rush, but all staff were busy in the kitchen. They didn't seem to be able to keep up, but not for lack of people.

After we received our food, it was of excellent quality. It's a straightforward experience without a lot of interference from any flavors you don't specifically ask for. Hamburger patties taste like beef perhaps mildly salted. Plenty of topping options available. The fries are great. Fresh and seasoned with a Cajun spice blend. I tried my wife's shake, but didn't find that it really lived up to the hype surrounding it. I'd had as good or better in plenty of quick service establishments, but it was fine. Drink machines were the Coke Freestyle models, which are great, but they were out of product here and there.

As a rule, if you want a burger and fries, you know what you're getting into. Five Guys has a well-earned positive reputation, but as with any restaurant or business, a good model is only as good as its staff. This one? Around average. The product pretty much sells...