Buffalo Wild Wings — Restaurant in Fort Myers

We normally LOVE going to Buffalo wild wings. This visit, however, they fell quite short. It started when we ordered drinks. I ordered a glass of ice water with lemon on the side and my husband ordered a beer. It took a good 10 minutes to get the beer and when she brought my ice water she forgot the lemon. After initial visit we told her we needed just a minute to figure out what we were going to order and again it took almost 10 minutes for her to come back to take our orders. I ordered the sampler with no jalapenos my husband ordered wings with a side of tater tots. When our food was delivered there were no tots, there were jalapenos all over my nachos and my onion rings were barely warm. When she came back to the table I showed her the nachos with the jalapenos on it, told her that the onion rings were barely warm and we told her that she didn't bring tots for my husband's meal. She said she would put an order in for fresh tots, onion rings, and correct nachos. Well another stretch of time goes by and she brings the tots and the onion rings and the nachos which all seem to be nice and fresh and hot. Problem is this time, there was no chicken on the nachos. She had to take it back again. Instead of making fresh, they threw some chicken on top of my already layered nachos and when her server finally delivered them to me, the nacho chips were getting really soggy. This should never have happened. She should have checked her order, brought the tater tots with the wings, and should have checked the nachos both times for correctness. By the time I finally received my correct nacho murder, my husband was done eating.

We asked for a specific amount of to-go boxes and a specific amount of lids for the sauces. She brought the correct amount of boxes but only brought half the lids we asked for. I had to get up and bother another server for extra lids. I couldn't find our server. I wanted to leave the poor girl a tip anyway, being the holidays, so I had to go to the front desk to ask them to break $100 bill. The girl at the front desk struggled counting out $100. She did it three times and I watched her do it and I counted $90 each time when she handed it to me I counted it back to her right in front of her and she was $10 short. She took it and counted it again. She was counting the $5 bills as tens! She had the bills laying all over her side of the counter in disarray. She added $10 to it and handed me a mess of bills, -nothing was organized or sequential. I counted it back and organized it and there was $100 there, finally! Our server was very friendly just not efficient or aware of what she should be doing. The girl at the front desk needs a few lessons in...

This Buffalo Wild Wings has a long way to go before being at the level most are at. They always seem understaffed, and the staff seems TIRED. Last time we visited, their kitchen heat lamp was broken, and there was an hour wait on food. So everything was sitting there for almost an hour without heat before being served. Ice cold food.

With all that being said, as a server I can say we are over-worked, underpaid, and under appreciated. We are treated poorly because people want to pretend we are less than human, not people with jobs we depend on for financial security.

Also restaurants are financially structured in a way, so that when something breaks or is damaged and needs replacement, the money used to mend that damage comes directly out of the managers bonus. So, there is an incentive to not fix things, or correct damage.

This company is a great company. This location is struggling because of the status of American restaurant culture, and greed.

Sorry for the rant, I just believe if more people understood why restaurants are the way they are it’d make more sense to them.

Also, your server gets sub-minimum wage. Do you know what that means? This means they SERVE YOU for less than what the Federal Government deems the absolute minimum amount of compensation. Why do they do this? How is that fair? Because servers work for tips. The tips you (the guest) provide them. The STANDARD TIP IS 20%. Not 5%, not 10%, not 15%.

Servers like myself, are tired of waiting hand and foot on people for less than we deserve. A cultural standard of 20%. When foreign visitors arrive and dine out they know when you eat in America you tip 20%. This is our culture, however our own people down follow that code.

Restaurants will continue to go downhill until people learn to respect the staff. Until, the law changes so we are paid accordingly, and until restaurants can’t fine their leaders for fixing damaged equipment.

And honestly your ranch isn’t that important, and the fact that you don’t know that is very, very sad.

Buffalo Wild Wings,...

My family and I went to dinner on 10/01/23 at 7pm for my daughter’s birthday and left disappointed with the food service. My wife and I arrived early and the young man with the blonde hair was super helpful, accommodating and nice, sorry that I didn’t get his name. We were seated and waited for the rest of the dinner party to arrive, our server was nice but she was new on the job and I’m not blaming her at all as she was compensated appropriately. Once we placed our entire order, that is were all the fumbling started, one person at our table got his food completely as the rest of us waited and waited and waited, I ordered wings, they didn’t come out with any dipping sauce, sorry, no one’s wings came out with any dipping sauce, the dipping sauce we were asked to choose from, my burger didn’t come out with the bacon I ordered, my tots looked undercooked and were not good at all, some food came out lukewarm, and the other food got cold as we waited for everyone to receive their meals. I asked for the manager and an Older woman came to our table and I voiced my displeasure and she responded with, “it’s our company policy for the hot food to come out first”, all of our ordered food was, “HOT FOOD” except my wife’s salad, ultimately she offered zero resolution to our issue; we were not looking for a free meal, I was looking for corrective action, not excuses as if we were in the wrong. Granted we were a table of 7 but the restaurant wasn’t full so that should have balanced out.

Bad experience overall and I do not recommend anyone eating here if they can’t serve a half empty restaurant just before...