Panda Express — Restaurant in Four Corners States

They are NEVER open for lunch! Well, they have employees there, the drive thru will ask you for your order, but they are always out of food, and it's not about making the food fresh. Ask for Super Greens, they need 10 minutes, Fried Rice 9 Minutes, Chow Mein, out of that too. It's lunchtime so why are they so ill-prepared. I went in to see. No one greeted me, all their heads were down filling online orders. I waited a good while before someone mumbled they were busy. So, if you want service at this dine-in and drive-thru establishment, you had better accept your fate as your presence isn't even a blip on their radar. Honestly, move your operations to a non-retail location and serve your beloved Door Dashers, Grub Hubbers, and Uber Eaters, because loyal dine in and drive-thru customers are not customers, they are inconveniences. Or perhaps consider patronizing the locations during non-meal-time hours. The food may be good, but I wouldn't know, because they are ALWAYS out. Unless someone meaningfully responds to this post I will not return. I have choices, Chipotle, Red Robin, Arby's, Popeyes, Taco Bell, and Filibertos (best option by the way). All these manage to feed their online, dine-in, and drive-thru customers. The real issue is leadership, and so far, Panda Express, you are behind. I am critical because I do want to return to your establishment but only after you have improved....

I live nearby so I’ve been here enough times to note patterns rather than having a single bad experience, which can happen about anywhere. I’ve never had a bad experience with the quality of food. My issues have been 1. The drive thru is closed often, usually blocked with a sign but I pulled through once, only to be told at the window that drive thru was closed. 2. Frequently there’s at least one item they don’t have ready so they ask me to park and come in or wait and drive thru again in a few mins. 3. I make sure to check my order before I drive away to make sure I got everything. This seems to be an increasing problem with many drive throughs these days but some are worse than others. 4. Not actually listening to what I ordered. Again this seems to be an increasing problem. Sometimes the missing items is from lack of listening. Once I pulled thru again because I was missing a drink, to be told I didn’t order that. I was like we had a whole conversation about this drink. You confirmed because you weren’t sure if you heard correctly and apparently you still dissent punch I in. Anyway, I’m going through drive-through for a second time because food wasn’t ready. I hope everything is in the order that is...

We ordered two, 2-item plates, in addition to a family meal, for carry out through the app. The food came boxed, in a bag that was tied shut, so there was no way to verify the accuracy of the order.

Both two item meals only came with one entrée. Both were missing mushroom chicken.

When I called the restaurant to alert them to this, I had to call several times before someone answered. When they did answer, the lady who identified herself as the store manager was incredibly rude. She did not apologize, and only reluctantly offered for us to go back for the two missing entrée items. I told her this was not an option since we live 40 miles from this restaurant and we were only picking up dinner tonight while in the area. She was unable to issue a refund supposedly.

The order also lacked forks, plates, and napkins.

To expect us to make a second trip after already having left, and only offer us what we had rightfully coming to us and we had paid for, is ridiculous. No apology, no gesture to make things right.

We won’t be going back here. We are fans of panda, but this branch has awful reviews for a reason....