Paris Banh Mi Fredericksburg — Restaurant in Fredericksburg

I am so excited to have a new interesting option for a quick takeout or dine in meal. I wasn’t sure how these cultures were going to come together in the form of fast food. We used Google maps to find the restaurant. And although getting into it was a little tricky. We found ample parking in a free parking lot. There is a nice outdoor eating area when weather permits. Walking into the building was wheelchair accessible. And smelled delicious. This was the soft opening for the restaurant. So many people were standing around trying to understand what the menu meant and what was available. The selection was immense. From large sub size sandwiches to croissants and hamburger size. There were a few sides. Some extras, like Korean corndogs then of course Parisian desserts. We ordered two of the subs. The grilled pork and the pate and pork roll. The toppings were unlike what Americans are used to. It was pickled radishes, jalapeño, cilantro, cucumbers and a house sauce. The counters and serving area was very clean and new. And they were very helpful explaining. I would say, it would be helpful if there was a little more definition in what certain things were. It would keep the counter people from having to explain to every single customer. Their menu was easy to read, and their menu board was well lit with pictures. We ordered our subs and our drinks from a very beautiful array of teas, sodas, milks on the back of the menu. We were given a receipt with a number on it. It did not take long for our numbers to be called. The sub was served on an adorable bamboo tray. The sub role was a delicious French baguette. Very fresh and crispy. The grilled pork was an interesting flavor. Not barbecue, but still a tad sweet. But with the relish, cucumbers and cilantro, it was absolutely delicious. I will look forward to trying the chicken croissant. There were about eight tables of different sizes to sit. And we noticed some taking out their lunch. When we were done, you do have to move your tray and trash to the collection area. But luckily, the stacked trays are right next to the beautiful cabinet of French delicacies in including macaroons. And in a heated display there were warm sandwiches as well as bread pudding. We asked if the baguettes were available to buy. And yes, they were. A 22 inch fresh baguette was three dollars. Absolutely delicious, and came home with me to serve alongside my next meal. Because this was a soft opening. I know they had some growing pains. The people at the counter were energetic and polite. But many did not know the menu nor other questions and had to be excused to ask. Totally understandable for a new restaurant. I feel it will take them a little while to find a niche in Fredericksburg. It’s a fun place to eat, but may not be for everyone’s pallet. When I am in the area again, I will try something different. At this point, I recommend and encourage trying something new and supporting this...

The food and drinks at this location are undeniably great—I’ve really enjoyed the pho, the banh mi, the baked goods, and the boba teas. Everything on the menu has been consistently delicious, and that’s what keeps me coming back.

However, the customer service experience is consistently disappointing. The staff at the front counter never seem welcoming. They often look unhappy, uninterested, and at times come off as rude when taking orders. It gives off the impression that customers are a burden rather than valued guests.

Customer service is a crucial part of any business, especially in a restaurant setting where the front-line employees are the face of the establishment. A warm welcome and positive attitude can go a long way in making customers feel appreciated and encouraged to return—especially at a place that introduces many people to Vietnamese cuisine.

Unfortunately, the negative energy at the counter dampens what could be a great overall experience. I hope management or the owners take this feedback seriously and consider re-evaluating who represents the front line. Friendly, professional staff who understand the importance of customer service could truly elevate this business to...

First time Banh Mi for me and I liked it. I wanted to try the Pho as well but they are still in their soft opening and it wasn't available. The sandwiches were really tasty. I got it to go with the veggies on the side. They give you a ton of the veggie toppings (cucumber, jalapeno, radish, carrot cilantro). I added Sriracha and it was very good. I tried the special combo because I wanted to see if I liked the pate and it was good. I also tried the bbq pork on the roll and crossaint. They were both good. We also got the Korean corn dogs with the mozzarella and hot Cheetos and the other one was blue Takis. My kids liked the bubble tea as well with the tapioca pearls. They had the Matcha and the milk tea. I would definitely go again but I also want to try the Pho so there maybe a review score update. The atmosphere was very nice and clean. If I have to zonk them for anything it was the time it took for the order. The drinks came first and then the sandwiches. They forgot my two corn dogs and I had to ask and then waited even longer. They didn't seem too hot like they sat for a minute but I'm going to attribute it to the soft opening and working...