Capitol Motors of Central Park — Local services in Fredericksburg

Final Update 04-07-2025 My husband just received his plates after arguing for about 10 minutes. They had be threatened with being sued for the rude nasty lady in the office to do something and have someone else for him to speak to. The plates said they were issued in FEBRUARY lol!!! He had to screen shots that he paid the bank as well. These people act like they are doing you a favor like if you didn’t pay for everything. Like I said and I’ll say for the last time stay away from this place. Heads up as well if you don’t speak Spanish there’s no point coming because I had called a week ago and asked to speak to a manager and they had to get a translator because she doesn’t speak english?? When I asked what kind of manager doesn’t speak English I got hung up on 🤣

UPDATE! 04-01-2025 Made first payment to the bank yesterday on the 31st. Guess what still no plates. Plates have been expired now since the 26th! My husband went to go pick up the plates and they said it wasn’t in their system yet even though he showed them the email and confirmation number that payment was processed. This place is definitely not the place to get a car. Very frustrating and regret even walking in.

Purchased my vehicle with help from Martin. Very professional and sales man. No problem with him at all The lady who is in the finance department switches up everything that was originally explained but it was fine because we wanted the car. The people here are not on the same page at all lol. Today is about 2 1/2 weeks after purchase and we already spoke to bank financing car and everything. Bank says payment is due April 1st. Okay fine that’s the payment date. The lady from dealer has called my husband at least 5 times saying we have to make a payment on March 20. Also says the bank has made a mistake even though we talked to two different people. I have never seen a dealer where you have to make your first payment before a whole month. They also say we can’t have our plates that we paid for until we pay the bank! This is actually comical because they are used to dealing with people who have no social security number. Long story short DO NOT BUY HERE! Save yourself the trouble and go to a better dealer where everyone knows what they’re doing and don’t think they have education just because they have a desk with a plaque. We have bought over 8 vehicles from dealers here in Fredericksburg and have NEVER had this problem with not being able...

This place is horrible. If you’re interested in buying a car here, DONT. Kathy and Maria are very disrespectful and just looking for a way to make money in an unprofessional manner. I would recommend you go to any other dealership than this one. I negotiated a car that didn’t work. The keys didn’t work, the alarm system didn’t work either, and they said they took it for an inspection but truly didn’t. The only person who truly helped me was Roy. I wasn’t given all my money back but I would just like to let y’all know to never go to this place because my experience was terrible. Please don’t make the same mistake I did. The car I had decided on was very nice but at the moment I wasn’t aware of all the problems it would bring. Be careful and check every little thing. Don’t be...

This is the worst dealership to ever work with! The staff very unprofessional and lies A LOT!!! Purchased a truck, going down the road after being given it the transmission started acting up. Spoke with the company about this they said there were no problems when they had the vehicle. They had "Fake people" including police and Lawyer contact us to intimidate us. Said they would give us the amount we paid as a down payment back as cash. Then refused to do that while standing in front of them. Gave us a check that would not clear from our bank nor a local store. This company is an ABSOLUTE joke!!DO NOT RECOMMEND to anyone looking for a vehicle!!!! If there was a way to give 0 stars I would because they don't even...