My husband and I went for lunch today. My husband ordered a club sandwich and I ordered a burger. On top of the burger section on the menu, it says all the burgers are 8 ounces and come with lettuce, tomato onion, and pickles. I stressed to the server that it must be medium rare and she said that’s fine. I also ordered a cream of mushroom soup and asked that it be very hot. The soup came It was luke warm, so I asked for it to be heated up more. The server took the soup and heated it up more and it was good. They brought my husband’s sandwich and my hamburger. His sandwich was OK and as described as was his side of fries. My hamburger was overcooked, It was just pink in the very center so maybe one bite on each half was even close. It also had literally nothing on top of it. There was no lettuce, no tomato, no pickles, no onions, just a burger and a bun. There wasn’t even a bottle of ketchup on the table for me to put on it. I told the server it was overcooked and it has nothing on it and she took it back and said they will make another one. We waited and waited and finally, I said, forget it, and my husband went to relay that message and the hamburger is sitting in the window, again With nothing on it except a bun. I don’t know how long it was there, but no effort was made to bring it to my table or put the toppings on. Twice my husband had to get up and go to the counter to try to get assistance because the service was so bad. We paid for the soup and the sandwich and on the way out I asked if there was any manager and they said no they don’t have any managers anymore . I asked for the owner and they said the owner doesn’t ever come around. Then she told me that every time I come in there is a problem. There was a problem the previous time I came in, but it wasn’t My problem, it was their problem. They brought food to the table that was so dried out it couldn’t be eaten, and then I substituted it with something else that was probably worse. She said there were three girls in the back that are trying their best to get things right. I’m a sympathetic person, but don’t start an argue with a customer if you don’t have a cook in the kitchen. Instead of apologizing for the horrendous service and bad food she suggested that perhaps we shouldn’t come back anymore if the food is not good. Perhaps she never noticed that there are other restaurants in the area that make an effort to make good food. . There are places that treat their customers kindly, But her suggestion took the words out of my mouth because I was just going to say we would never be back.