The Chicken Shack Fresno — Restaurant in Fresno

Placed an order for pick up by phone today with a woman who was working the front register. The order was a 3 wing and 3 chicken figure combo. After I gave her my order she told me my order would be ready in 10min. I arrived 15min after our call ended. When I arrived at the counter she gave me my total and proceeded to charge my card to my surprise they were unable to do so because their WIFI was down. I asked her if there was another way she could charge me. The young woman told me she was unable to do so and will not be able to give me my food. She also went on to tell me that the problems with the WiFi have been going on for about 30min. So this is a problem she dealt with before I placed my order.

This brings up the question- Why didn't she warn me or suggested a cash payment?!?!?

As a business owner who uses Square I know this young woman could have done more but instead chose not to do so. Why, I have not idea.

Here are a few options for you. (For future reference)

Square has the ability to run off of a Hotspot. I have had this problem in the past. Inconsistent WiFi here in the Central Valley is common. Square offers an offline mode. Usually not suggested but for a small transaction like this why not?

Last thing- This issue was on chicken shacks end not mine.. It's not like I didn't have the money. You made me waste 30min of my time and didn't give my food.

Why wouldn't you offer me the free meal? Are you going to reheat it and serve it to someone else!?!?

It was a combo for 1 person!

This entire situation made no sense to me and the more I think about it the more upset it makes me.

Won't be coming back...

The chicken fingers here is not bad. Been to the one in Hanford when it first opened years ago and they’ve improved quite a bit since then. The food was cooked fresh, the chicken fingers were a good size and the sauce cups are quite large (4oz cups if I am not mistaken). The chicken themselves are okay not too flavorful in my opinion but not bland either. The sauce is where the rest of the flavor comes from and if you’re a plain Jane kind of person this may not be the place for you. But they do offer other selections as well ranging from chicken sandwiches to even burgers. My employees who frequent the place rave about the buffalo fries, not sure what it is but those kids seem to enjoy it quite a bit. If you never had this and are contemplating don’t hesitate to come on down. It’s not a terrible place nor is it bad; just to me it is only okay. FYI, I came in on a rainy Saturday and the line was out the door. Not too sure if that is how it usually is but be prepared for there to...

not loving paying parking meters to get a bite to eat reminds me of San Francisco but anyway... this is a cool spot if your in the mood for some chicken, i love boneless wings so I ordered the chicken fingers

glad I read some reviews prior to eating here someone mentioned sauce on the side vs tossed in the sauce I chose the latter tossed in honey BBQ sauce they could of been soaked more than they were but they still tasted good, they were large pieces so no complaints on portions

the shoestring French fries were hot and good, the BBQ baked beans also gets a thumbs up, the potato salad was not it tho I didn't like it at all but it didn't ruin the rest of my meal, the customer service was cool too the lady behind the counter was friendly and had the long line moving fast

they prices are a tad bit high but the chicken is good just remember when ordering to specify you want your wings tossed in the sauce of your choosing or you want the...