Wendy's — Restaurant in Gadsden

I will start by saying that I am an avid Wendy’s enjoyer. I have been consuming products from Wendy since I was a young lass. However, last night may have changed that forever.

I had not eaten all day, and I was absolutely starving. I was ITCHING for a delicious, grease filled meal. I placed an order for a meal deal consisting of a Jr. Bacon Cheeseburger, a 4 pc. nugget, a small fry, and a Frosty™️.

Now, I am not a picky person by any means. But - and this is a very, VERY big but - I have a severe, nauseating, chronic aversion to mayonnaise. Just the mere thought of the oil and egg abomination makes my skin crawl and my stomach somersault. On my burger, I specifically requested that they add pickle and ketchup, and NO MAYONNAISE. NO NO NO MAYONNAISE.

This was, perhaps, the most important request I have made in my life. Granted, I have made the request many times before at many different establishments, but my point still stands. I checked, double checker, and triple checked to make absolutely sure that I had clicked “no mayonnaise.”

Now, this is where I made a vital mistake. I came through the drive thru to pick up my order. My mouth was watering, my stomach growling at the thought of sinking my teeth into 1,000 calories worth of pure sodium and oil.

But alas, I did not check my burger before I went home. It had been a long and treacherous day, and I wanted nothing more than to kick back on the recliner and watch Skins UK whilst greedily gulping down my biggie meal. I had put too much faith in Wendy’s. I had foolishly believed that they could never betray me. I was wrong.

I am one to save the best for last. I settled on the recliner, gobbling fries and nuggets and washing them down with a chocolate frosty (which was quite scrumptious, because they do not make the frosty with mayonnaise). Finally, it was time for the highlight of the meal. The star pupil. The main course. With a smile on my face, with stupid, blind ignorance, I unwrapped the burger.

The horror. The absolute horror. I cannot even begin to describe the feeling I had in that moment. Pure agony. My heart dropped to my stomach, which was now twisting and turning with sickness. I suppressed several gags as I took in the crime scene that was supposed to be my meal.

In case you hadn’t guessed by now, yes. There was mayonnaise. But not just mayonnaise. A PLETHORA, a SURPLUS of mayonnaise. It spilled out from the sides, infecting every individual ingredient, taunting and sneering at me with its blinding white goopiness. Tears rolled down my cheeks as I went through the stages of grief within mere seconds, still swallowing the urge to vomit directly onto the monstrosity of a “burger.”

It has been nearly 12 hours and my head is still spinning. I will not describe to you the disposal process, as it is far too painful and too soon to recount. I can only assure you that I shall never view Wendy the same. She has destroyed my heart, my trust, and my taste for her once delicious food. Be...

On 8 November 2023 around 1:10pm, I went inside Wendy's and ordered 2 number 1 meals. After receiving the meal, I drove off and husband started eating the food. He noticed a hair or something white in the fries. So, I turned around and went back to the store. I told them we found a hair in the fries and we would like the food remade and money back for the other meal. They wanted to see the hair, I looked through the food and they searched the fries for the hair. The fries were all over tge counter. They could not find it but it was small and probably looked over it. A comment was made no one has blonde hair and one of the managers ran her fingers thru her hair and said the same thing. I asked to speak to a manager and she said she was a manager and I asked to speak with someone else. Well, two other managers walked up and said the same thing. They were basically calling me a liar. I stated more than once I wanted my money back and one re-made. After all this hassle in front of other customers, I stated I want my money back. During this, I started having an anxiety attack since this is an on going problem for me. By then my husband was in there talking to them. One of the customers stated to him, they are calling her a liar or something like that. I returned all the food and the drinks. He asked to speak to another manager and they called the GM. He spoke to her and she said she would be there in 45 minutes. Not once did they asked for our contact onformation. In the mean time we called the police to see what our options were. We asked them to go to Wendy's and we will be there. While we were in the parking lot taking the police, the GM comes out basically saying my husband lied to her on the phone. She would not speak to me because he spoke to her on the phone. I tried to talk but she kept over talking all of us. She came out with my money and said they do not give out refunds. This time she (GM) will do it and I was banned from the store for disrupting it. I could not believe this. All I wanted was food remade and money back for the other. The customer service was bad there from the other managers and the GM. She came out with a terrible attitude and not willing to listen. Not once did speak about her employees. She had the nerve to wave at us when we drove off. Whether I was banned or not, that was my last time at that store. I have one regret, which was I did not take a picture but i did not know things would turn out like this.

In the process of trying to sue for...

Deciding to grab a burger and fries for dinner was a last minute decision. We decided on drive through and pulled directly up to the order menu. We placed our order and we're pleasantly surprised with a young lady that was our attendant. You could tell just by the time in her voice that she had a smile on her face I was happy to be at work and happy to serve the customer. After having placed our order we pulled forward to the pay window to which we saw a beautiful young lady that as I said before was happy to be there. After having taken money for the order and giving us our drink she turned picked up bag of burgers and with a smile said thank you come again handing me the bag. We drove out of the parking lot thinking that we were going to have a good evening, well weren't we surprised. We both had the Baconator which one I have to say it's very lackluster when it comes to the name and the actual product because three pieces of bacon does not make a Baconator along with a hamburger patty that is so dry and so chewy that I would not even give it to my dog. My fries tasted as if they had been made earlier that day and reheated in the microwave, and the drink where nothing but carbonated water with a brown crayon swirl around in it. Needless to say last night for dinner my girlfriend and I had peanut butter and...