Auntie Anne's — Restaurant in Georgia

I’m the type of woman who likes to read reviews before I go to an establishment, so I was HIGHLY nervous that this would be one of the worst customer experiences I have ever had. I go there, I’m greeted by two girls who seem nice, they ask me what I want and explain they only have what’s in their case at the moment. I was somewhat upset with that, but settled on salted pretzel bites. I pay and start to leave but as I’m walking away and tasting my pretzels, they seem a bit overcooked:( I go back to them and tell what’s wrong. The young lady was very understanding and told me that they just switched shifts and she wasn’t aware how long those pretzels had been in the case. She gave me a full refund AND some new fresh pretzels! It’s nice to see an improvement here, if you talk to them like they’re people, they’ll treat you like one is what I have learned! She told me her name was Anna or Honor? Couldn’t tell. I will be coming back to this...

There were 4 young ladies working behind the counter and when I walked up to order they said they were not taking any orders until the stock was fully filled. 🤯 It made no since as the stock was half full. You can see in the picture I took, they had plenty to sell. You're supposed to fill as you sell. I watched them decline orders to 3 other people who then left. This location is losing so much business due to poor management and untrained workers. I waited 10mins as they finally fully stocked the front heat lamp. Two other people walked up as they turned the heat lamp back on and the cashier did wave me over to place my order first. I got one salty and one sweet nugget bites and they were both delicious. Someone needs to really manage this location. There are two in Town Center Mall. This one is on the west end, bottom, across from the dress...

Went here on Thursday 5/25 with my daughter around 4:30, it was 7 people working. Plenty of pretzel options readily made under the heat lamp. Waited in line for 15 minutes and it was only one couple in front of us. It was one lady waiting on her mobile order and a couple who was given the wrong order. During our 15 minute wait the staff joked around played on their phone, danced to music. Very unprofessional. At that point I approached the counter to order and the girl at the register said she wasn’t taking any more orders (it’s about 10 people behind me) because they are tired and will be closing for the day. I feel sorry for whoever runs this franchise. None of these kids want to work. They are unprofessional, disrespectful & take away what I’ve always known Auntie Anne’s to represent. Corporate & management needs to...