Bruster's Real Ice Cream — Restaurant in Georgia

First, we got there as three people were leaving with nice looking cones. The man shut the window and left. We waited and waited, finally a girl came up. We ordered.

It was taking a looong time so i finally looked in, the girl would scoop a little in a cup, run back and weigh it. She back to the ice cream, put a little more in, and weighed again. Back and forth. When we finally got the ice creams, i was shocked. The cups are small, standard size ice cream cups, but you couldn't even see the ice cream from the side. The cups were half full.

Also, her method of a dab here and weigh, repeat, made it so that the scoops were uneven. What i mean is i ordered a flavor i usually love and another to try. The one to try was evidently the first, it was a smallish scoop. Then i guess she weighed and realized she was close to some limit so the second 'scoop' was literally a tiny sliver on top of the other scoop. I had seen the scoops on cones were bigger, not sure why so chintsy in cups.

On top of tiny scoops, one flavor was wrong. Anyway, ice cream is good but quite small servings, wrong flavors, and long wait. Uh huh....

Normally, not a complaint. But today I had an email offering me $1 off my next purchase so I decided I'd use it right away. So within 30 mins, I drove to the closest location and was placing an order. The manager running the store couldn't locate the discount in my profile on her register, and there wasn't a code or scan for her to use. The website didn't offer anything and it was clearly a glitch. She wasn't going to give me the discount, and I felt cheated. I talked to her about customer service since she was the manager of that location and she quickly changed pace. But twice she said she'd pay the dollar, as if to guilt me. I felt very rubbed wrong by this poor act of kindness to honor the discount I had received by email. I'm sure it was just a personality issue since I've always found the staff and ice cream to be absolutely incredible every...

I have never been to a Bruster’s before and after my experience tonight I dont think Im gonna try again. I cant review the ice cream because I never got any. I stood in line for 25 minutes waiting to order. The man in front of me ordered 3 things. A brownie sundea, a warm apple dumpling and a scoop of ice cream. I was standing there and there were people behind me and the guy at the other window took them before me and then the line formed. People behind me and people in the other line. The other line moved quickly-ish but I was still stuck waiting for the girl inside to fix 3 things and wrap each item individually instead of all together. 25 minutes for 3 things. I got fed up after the 4th group was served in the other line, which still had 5 more groups of people so I would still have to wait. I left. Not a...