Dunkin' — Restaurant in Georgia

Espresso is like water. They overcharge for caramel and I noticed they hear a lot of people asking for extra caramel that’s because it’s not there in the first place! There needs to be like a line on the cup a recommendation line and then be on that line yes you can be charged for extra caramel. But I guarantee you could give everyone in the store an empty cup and have them put one pump of caramel even two and they’re all going to be different. I go to many locations every single day I have a boosted status this is the only location that I literally dread coming to and I have to worry about my coffee being caramel milk and tan colored water. And there has been one incident that I nicely asked a question or made a complaint and the owner wanted to ban me from the store. I am a manager myself it’s just the Inconsistencies that are super...

our experience was not good at all. we pulled up at the ordering area and the lady taking our order has a huge attitude. We pull up to the window and she hands us our drinks and one of them is wrong. we politely say we wanted it without whip and we tried handing the drink back and she said you can just keep it. We kept the drink and a new lady came and when she talked to us she said are u missing something. we explained what happened and she just closed the window and walked away. when she finally came back with our correct drink she said with an attitude, “do you want us to take ur wrong drink back” and we said no thank you even though the other lady had told us we could just keep the messed up one. and with covid i figured that either way they would not take drinks back after they have been in...

Whoever was working the drive thru window the morning of 3/7/2025 needs a serious attitude adjustment. Young girl, brown hair, didn't get her name. I pulled up to the window and the first thing she said without even looking at me was my total. No "hi" or acknowledgement of another human being. I said "good morning" and she was silent... not trying to have a conversation with you but, whatever okay so I paid with a gift card first then the remainder in cash and handed her 7 dimes,1 nickel and 3 pennies in coins. In a very condescending tone she goes "Whoa! That's a lot of change!" LOL where did that come from? And where and when the heck is that a lot of coins?

Anyway, just either very dumb with no self awareness or a total bword. Dunkin management, help her. ...