Which Wich — Restaurant in Georgia

I have been going to this store since so many years (guess more than 7 years ) and been big fan of which wich sandwich but what happened today 2/17/2024 when I walked in around 2:07 PM was simply shocker and cannot believe it happened. I had enough points to redeem one free sandwich so I used it but store owner got mad and started insulting me saying you always take free sandwich and I am like what you mean? and he said you took free sandwich last time also. I tried explaining him that its which wich brand point and coupon system and I have earned it due to being frequent customer to which wich store and he kept insulting me by continuously saying loudly "I gave you free sandwich" in front of couple other customers and repeatedly insulting me when I tried explaining him again and again that its not free, its coupon that I used to redeem. He again kept saying the same thing and then said I know how to run the business and I should not explain him. I was surprised that he said he knows how to run the business and as per his business sense customers should not redeem coupons provided by the brand in his store. I am going to reach out to the brand on this matter anyway to get brand perception but wanted to let other customers know how they treat if you want to...

We have always loved Which Wich and usually order the same items, but the last visit along with today’s show us that at least this particular franchise location is going down hill. On the last visit I ordered a Krab Salad grinder cold and when we got home realized it was heated. From reading other reviews this seems to be an issue here. In this visit one of the items ordered was a bowl which with krab salad on it, which is essentially a lettuce salad with toppings. Instead we received a Krab Grinder that was heated. We had to have them actually read the bag and redo. We received the bowl and left to take home as all the empty tables were filthy. When we opened it the lettuce, toppings and Krab only filled less than 1/3 of the bowl, and the dressing in the small container was only 1/4 full. When this location originally opened the staff were consistent and franchise owners were frequently present and there were...

Bad Customer service - Mall of Georgia Buford Dr... when I arrived the young lady looked up and saw we had entered the building and never acknowledged us...once we were done with writing up our order I had to go get her out of the back to come ring it up and begin prep.

One girl came out of the restroom that had on two earphones in her ear ... put on gloves and started making our sandwiches. She was asked several questions by different associates and she took the earphones out with her gloved hand and put them back in with her gloved hands to answer them.

The second associate that had just got off the register started looking at the order and motioned like she was about to start making a sandwich but after I starred at her she went to put on gloves...

Both associates had No name badges on or aprons.

How can an establishment that received 100 from the health department have such poor employees working...